Conversation Designer; FTC

Job Title

Conversation Designer - 12 Month FTC

£61,344 - £68,160

Edinburgh

Full Time. Hybrid, with at least 2 days per week (or 40% of time) at an office. Flexible Working Options:
Hybrid Working, Job Share.

We’re looking for someone to help bring our digital experiences to life. You’ll be the expert on the copy, tone, and personality of apps and websites our customers rely on every day.

Within this team, you’ll combine research and insights with clear people‑focused language to refine and develop conversations. You will give and receive feedback to key internal customers, work closely with product teams to create success metrics, create engaging, readable, accessible content, develop empathy for users, take ownership as the content expert in an agile environment, think strategically about evolving conversations and spot opportunities for linking to other experiences, share expertise to shape the overall design approach, provide consistency, and promote effective writing.

• Minimum 5 years’ experience as a UX writer, conversation designer, or content designer.
• Familiarity with complex landscapes, ideally financial services.
• Collaborative attitude, ready to be part of a busy multi‑disciplinary team.
• Flexibility to write on‑brand content in multiple tones of voice.
• Confidence in concise, clear, consistent copy for different channels.
• Ability to influence and manage multiple partners across product, risk, legal, and branding teams.
• Experience using and collaborating in design platforms, such as Figma.
• Relevant, transferable experience is encouraged.

We’re transforming at pace, investing billions in people, data, and tech to meet the needs of 28 million customers. We’re growing and want you to be part of the journey.

We’re a disability confident organisation and are committed to diversity, equity, and inclusion. Reasonable adjustments to recruitment processes can be made.

• Generous pension contribution of up to 15%
• Annual performance‑related bonus
• Share schemes, including free shares
• Adaptable benefits: discounted shopping, 30 days’ holiday plus bank holidays
• Wellbeing initiatives and generous parental leave policies

Mon 22 June 2026