Conversation Designer - 12 Month FTC

JOB TITLE: Conversation Designer – 12 Month FTC

SALARY:£61,344 - £68,160 London salary £72,702 - £80,780

LOCATIONS:Leeds, London, Bristol or Edinburgh

HOURS:Full-time

WORKING PATTERN
:
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you’ll be doing

We’re looking for an experienced Conversation Designer to help shape the future of agentic investing at Lloyds Banking Group.

You’ll bring expertise in human-centred design and conversational AI, confidently designing conversations based on user research and insights to create natural, effective interactions for our customers. You thrive on both the detail and the big picture - crafting exceptional conversations within the context of the holistic experience you’re a part of.

As part of our fast-paced D2C Investments team, you’ll apply conversation design principles to conversational AI products - creating interactions that feel natural, effective, and aligned with our tone of voice and agentic personality. You’ll lead the Conversation Design direction within the team, working closely with your cross-functional team to align and deliver a holistic experience at pace.

You’ll embrace ambiguity, have an experimental mindset, and a desire to test, learn, and iterate fast. You’ll enjoy your craft, help others grow, and lead the way for conversational design within the team.

What you’ll do

• Create top-quality conversational agentic experiences that center the user

• Take ownership as the conversational / agentic expert in an agile environment

• Use evidence to inform decisions and champion the user perspective.

• Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences

• Collaborate closely with designers, engineers, and product to deliver seamless experiences.

• Share expertise to help shape the overall design approach

• Provide consistency in the way we have conversations with customers across topics and touchpoints

• Promote and demonstrate the value of conversation design within agentic experiences

• Be an active member of the design community, sharing knowledge and embedding design principles across products and services.

Why join us?

Join us and, give us your best and we’ll give you ours. Here, you’ll make a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, amazing work spaces, hybrid working and huge career opportunities-you’ll find them all here.

What we’re looking for?

• A highly motivated, proactive approach with a passion for innovation and continuous improvement.

• Ability to respond to emerging risks and priorities.

• Strong experience designing conversational interfaces, with confidence in generative AI and agentic design

• Experience in research methods to inform design choices

• Deep understanding of how conversation works and how to apply it in AI.

• Curiosity to learn, share, and bring new ideas from the broader conversational AI community.

• Innovative problem-solving skills and ability to inspire collaboration

• A collaborative mindset ready to be a part of a busy multi-disciplinary team

• Familiarity working in a complex landscape

• Experience collaborating in Design platforms, such as Figma

And any experience of these would be great

• Financial services would be a bonus!

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer…