Lead Product Designer

The Position

Our roster has an opening with your name on it

As a Lead Product Designer at the company, you are a trusted design leader responsible forraising design quality and driving meaningfulcustomerimpact across multiple teams or product areas.

You combine exceptional craft, strategic thinking, systems design, customer insight, and cross-functional leadership to solve complex customer and business problems.

Whileremaininghands-on, your impact extendstoelevating the work of others-youimproveways of working, influence product direction, strengthen design systems and practices,and help teams consistently deliver exceptional customer experiences.

You are expected tooperatewith a high degree of autonomy, navigate ambiguity confidently, build alignment across disciplines, and consistently elevate the quality of both products and the design organization.

• Lead large, ambiguous product initiatives spanning multiple teams, customer journeys, and business priorities.

• Connect design decisions directly to measurable customer and business outcomes.

• Buildtrustedpartnershipswith Product, Engineering,Insights, and leadershiptoinformproductdirectionand strategic decisions.

• Balance customer needs, business priorities, technical constraints, compliance, and delivery considerations.

• Guideproduct decisions through evidence-based design,leveraging research, analytics,andexperimentationinsight.

• Raise the quality bar across interaction design, visual design, accessibility, systems thinking, and execution of every projectyouinfluence,not just the onesyoudesign.

• Drive consistency across experiences while knowing when innovation is appropriate.

• Champion accessible, inclusive, and user-centred design practices.

• Establish and continuously improve AI-assisted design workflows that increase quality, speed, and consistency across the design process.

• Ensure AI-assistedworkremainsgrounded in customer insight, accessibility, design-system guidance, business context, engineering realities,and responsible human judgment.

• Coach and mentor designers through feedback, pairing, design critiques, and responsible AI practices, helping raise both individual capability and overall team quality.

• Extensiveexperienceshaping and designing complex digitalexperiencesin cross-functional environments.

• Strong portfoliodemonstratingexceptional craft, product thinking, systems thinking,measurable customer impact, and design leadership.

• Deepexpertiseinuser-centered design methodologies,information architecture,interaction design,visual design,accessibility, prototyping, design systems, and product strategy.

• Proven ability to influence senior stakeholders and lead cross-functional initiatives without formal authority.

• Experience using qualitative research, quantitative data,andexperimentationinsight to shape product strategy and evaluate outcomes.

• Demonstrated abilitytocoachdesigners, raise design quality, and influence design practice beyond individual project work.

• Strong judgment inapplyingAI-assisted workflows and validating outputs across discovery, ideation, research synthesis, prototyping, documentation, and design execution.

• Working familiarity with front-end development concepts(particularly React Native, JavaScript or Type Script, component-based UI, layout systems, and native mobile constraints) isbeneficial but not required, and can support stronger engineering collaboration, realistic prototyping, and implementation quality.

• Interesting work - working in a fast-paced and ever-changing industry, new problems and exciting solutions are never too far away. There are always opportunities to learn new skills and broaden your horizons

• A sense of achievement - Our teams own their own software and when that awesome new feature ships to users and the positive feedback starts rolling in, you can feel really proud of what you and your team created

• Personal development - clear and defined career pathways for every role at every level, a supportive manager, loads of learning opportunities and even 10% of your time to dedicate to your learning.

• Belonging - everyone at the company works for each other, we win together, make mistakes together…