Energy Advisor - South East Scotland

Are you looking for a more rewarding career with hybrid working and opportunities to develop? One where you make a real difference to people’s lives while also helping to tackle the climate change emergency? Then why not become an Energy Advisor employed by Change works, Scotland’s leading environmental charity delivering solutions for low carbon living?

We are looking for enthusiastic and talented individuals to help us deliver the vital Home Energy Scotland advice service in the South East of Scotland. You’ll be the first point of call for householders who need free and impartial advice about how they can lower their bills and reduce their environmental impact. You will have experience engaging with customers and your excellent communication skills will help you support householders and relay technical information to a non-technical audience.

Home Energy Scotland is a free, impartial advice service funded by the Scottish Government and managed by the Energy Saving Trust. Change works has been involved in delivering the service for 17 years, and currently manages advice centres in South East Scotland and the Highlands and Islands.

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We provide high quality advice and information on topics including energy efficiency in the home, renewable technologies and saving water. We also support many people who are living in fuel poverty and refer householders to grants and funding to keep their homes warmer for less. Along with the satisfaction of helping people on a daily basis, you’ll also be joining an organisation consistently rated as a fantastic place to work.

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The ideal candidate and the role

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To be successful in this role you should have a passion for helping people and be a confident communicator. As an Energy Advisor, you'll provide high-quality, personalised advice that helps customers understand their options, take action and make positive changes to their energy use.

You will join a supportive team of customer-focused energy advisors in a fast-paced environment, taking inbound calls and making outbound calls to our existing customers. An interest in the environment and sustainability would be an advantage but is not essential, as full training will be given. You will require good IT skills and have a stable internet connection.

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In return you can expect

We will start to grow your knowledge of our services and energy efficiency straight away. The Energy Advisor induction programme includes working towards the City and Guilds Energy Awareness in the Home qualification. We will support the successful applicants with ongoing coaching, mentoring and development.