Gaming Operations Manager

Join Us at Grosvenor Casinos

At Grosvenor Casinos, we don’t just offer a place to work – we offer a place to belong. Our casinos sit at the heart of communities across the UK. They’re more than venues – they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth – to become the UK's most loved casinos.

That’s where you come in.

As a Gaming Operations Manager, you’ll play a crucial role in ensuring the seamless flow of gaming excitement. You’ll oversee all gaming activities within the casino, including table gaming, electronic gaming, and poker, ensuring each area operates effectively, efficiently, and in accordance with regulatory requirements. Collaborating with the General Manager, you’ll contribute to bringing the Grosvenor Business Plan to life, focusing on enhancing customer excitement, driving business growth, and maintaining an exceptional casino experience for our customers.

Your leadership will be instrumental in fostering a culture of excellence among your team, promoting high standards of customer service, and innovating gaming operations that excite and entertain guests.

• Oversee all gaming activities within the casino (table, electronic, poker).

• Ensure compliance with regulatory requirements and casino standards.

• Collaborate with the General Manager to drive business growth and customer excitement.

• Foster a culture of excellence and high standards of customer service.

• Innovate gaming operations to delight guests.

• Previous casino management experience with strong knowledge of all UK gaming activities and a proven record of achieving sales and yield targets.
• Current PML License.
• Proven track record of leading a team, communicating standards and targets, and delivering first‑class customer experiences.
• People‑focused leadership style, recognising team members and stakeholders for their individuality.
• Demonstrated ability to embody company values and correct behaviours that support our mission to be the most loved casinos in the UK.
• Experience conducting and recording EDD and RG conversations with customers, ensuring compliance with all regulatory and legislative requirements.

• Competitive annual salary.
• Tips:
  Receive a share of uncapped tips.
• Paid breaks.
• Holiday entitlement: 28 days of holiday (full‑time contracts).
• Legal & General Pension Scheme – 3% contribution.
• Life insurance coverage.
• Long‑service awards.
• Online learning access.
• Retail discount scheme.
• Employee assistance programme.
• Food and soft drinks discounts.

• Salary that reflects your value.
• Rewards package that goes further.
• A warm welcome that sets you up to win.
• Work that means something.
• A culture that puts people first.
• High standards shared together.
• Real support for your growth.

We’re committed to creating a welcoming and inclusive workplace. If you need any adjustments as part of your application or interview, just let us know – we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and requires flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.