Retail Team Leader

Retail Team Leader – Edinburgh Airport

Location:

Edinburgh Airport.

Hours:

37.5 per week, shift work between 4am and 10pm Monday to Sunday. Salary: £30,030 per annum, pro rata plus a Travel Allowance of £1,800 annually.

Contract:

Permanent full‑time.

• Passionate people leader who leads from the front, bringing out the best in the team.
• Great communicator with an eye for detail, leaving no stone unturned.
• Experience in driving and delivering revenue, performance and excellence every day.
• Strong retail‑based background with a passion for great customer service and a positive can‑do attitude.

• Leading, supporting and championing your team to deliver excellence every day.
• Working towards KPIs and delivering on targets.
• Reviewing the data to drive performance and continuous improvement while celebrating success together.
• Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
• Working in a fast‑paced environment delivering fantastic customer service, processing foreign‑exchange transactions and online orders accurately so customers leave happy.
• Putting your training into action and offering expert advice on our products and services.
• Following company processes and paying attention to detail to keep everything on track.

• Optional benefits available – including access to Private Medical, Dental and Critical Illness Insurance, plus discounted health checks and wellness screenings offered at preferential corporate rates.
• Wellbeing support programmes to help with physical, mental and financial wellness.
• Flexible shift patterns to suit different lifestyles; voluntary overtime may be available during busy seasons to boost hours and pay.
• 25 days holiday plus bank holidays (pro‑rated).
• Monthly bonus for hitting targets.
• Pension plan with Scottish Widows.
• Career development through training, learning pathways and internal opportunities to grow.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.