Housing Officer, Entertainment & Gaming

Housing Officer – Edinburgh area

Location:

Edinburgh area

Organisation:
Blackwood Homes and Care

Salary: £35,561 - £38,444

Blackwood Homes and Care is looking for a Housing Officer to join our Housing Services Team supporting operations across our East Region. The role, reporting to a Team Leader, focuses on supporting customers to live independently through high‑level engagement, support, and a quality housing and customer service experience.

• An experienced Housing professional committed to delivering a customer‑centred service and building strong, collaborative relationships with internal and external partners.
• Knowledgeable in a cross‑section of housing‑related services including allocations, empty‑property management, tenancy and estate management, contract management, inspections, and handling anti‑social behaviour and complaints.
• Possess a CIH Level 3 qualification or above, or be currently working toward this qualification.
• Demonstrated ability to prioritise workloads, meet deadlines, act as a competent decision‑maker and find practical, customer‑centred solutions to operational challenges.
• Experience working with a tenant scrutiny panel and supporting the delivery of a customer engagement plan, including tackling isolation, promoting neighbourhood inclusion, and embracing digital solutions such as Clever Cogs™ and the Blackwood House design rollout.

• Access to Health and Wellbeing resources such as a 24‑hour GP service, physiotherapy, a 24/7 Employee Assistance Programme and in‑house Mental Health First Aiders.
• Opportunity to participate in internal support networks, including employee engagement, wellbeing and digital forums.
• Discounts at major online and high‑street retailers.

Blackwood are committed to diversity and inclusion and, as a Disability Confident Employer
, we will interview all disabled candidates who meet the minimum requirements for the post.