Client Care Advisor

Inglis Vets, Corstorphine, Costorphine, Scotland

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Inglis on a full-time/part-time basis.

We are a Veterinary Group with branch surgeries around Fife, Kinross and Edinburgh, with our main hospital based in Dunfermline, Fife. We have a great team and provide the highest level of veterinary services to clients and their pets.

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• 40 hours per week, Monday to Thursday, with no weekend working

Key Responsibilities

• Answering incoming calls and responding to client inquiries
• Assisting clients at the front desk and offering a warm, welcoming atmosphere
• Making appointments and managing bookings
• Producing invoices and processing payments
• Handling cash and ensuring accuracy in financial transactions
• Going the extra mile to ensure clients feel valued and well cared for
• Using your initiative to provide efficient and effective solutions to clients’ needs

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent customer service skills – you’ll be the face and voice of Inglis Vets, so a warm, friendly and professional demeanour is essential
• Attention to detail – handling bookings, invoices and cash transactions requires precision and organisation
• Initiative – we value someone who can take charge, think on their feet and assist clients proactively
• Team player – you will work as part of the client care team to support the vets and nurses to provide excellent client and patient care
• Reporting to the Client Care Manager

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

160 St John's Road, Edinburgh, Costorphine, EH12 8AY
, United Kingdom