Softplay Assistant

Soft Play Assistant JD

Salary – £25,005 per annum (pro-rata for part-time, £13.45 per hour)

Hours – Part-time (14 hours per week)

Contract – Permanent

Location – Royal Commonwealth Pool

Open Day – Tuesday, 21st of July 2026

Are you energetic, good with children and naturally outgoing? Do you like to be on the go and hate the thought of sitting behind a desk? We have an ideal opportunity for you!

We are looking for a fun-loving people person with a great sense of humour and plenty of energy and enthusiasm to join our Soft Play team.

• Ensure that all children and parents have a great experience in the soft play area by providing exceptional customer service.
• Create a welcoming environment and maintain high standards of play, while promoting a happy and safe atmosphere.
• Ensure the safety of children by communicating with parents or guardians and monitoring and controlling access to and from the soft play area.
• Respond to customers’ questions and enquiries in a friendly and efficient manner.
• Interact and play with children aged 0 - 9 years, helping deliver birthday parties and other seasonal events.
• Maintain very high standards of cleanliness, including litter picking, cleaning the soft play area, customer seating area/café, and toilets.

• Exceptional customer service skills with experience in customer-facing roles.
• Experience of working with children and young people.
• Excellent interpersonal and communication skills.
• Basic IT skills and ability to learn technical systems (e.g., radios, alarms).
• Ability to learn and follow safety standards and procedures.
• Ability to juggle multiple tasks, stay calm under pressure, and respond quickly to customer needs.

• FREE membership across all our centres with access to fitness classes, gyms, and swimming pools
• Opportunities for training, career growth and development
• Generous holiday allowance (32 days, rising with service up to 40 days)
• Paid sick leave
• Company pension (with employee contributions matched by the company up to 12%)
• Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)

• Royal Commonwealth Pool – 14 hours per week – Saturday & Sunday 10:00 - 17:30

We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.