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Customer Experience Specialist; Retail Betting

Job in City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listing for: William Hill
Full Time, Part Time position
Listed on 2026-07-24
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 19000 - 23000 GBP Yearly GBP 19000.00 23000.00 YEAR
Job Description & How to Apply Below
Position: Customer Experience Specialist (Retail Betting)
Location: City of Edinburgh

William Hill is seeking customer-focused staff for our Edinburgh shops to welcome customers, assist with bets, and demonstrate betting terminals. You will build relationships, deliver excellent service, and promote safer gambling as part of a supportive team.

Shifts may include evenings and weekends, with opportunities for ongoing training and progression. The role offers a range of full and part-time hours with annual pay reviews and a bonus scheme, plus pension matching and staff discounts.

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