Retail Sales Assistant – Band B

Organisation:
The Royal Zoological Society of Scotland

Salary:
Starting full time salary of £24,804 or £25,329 (offer based on experience) with future salary progression up to £25,858 per annum - based on 37.5 hours per week (variable part time hours also available)

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved. Our 2030 strategy includes three ambitious pledges: to reverse the decline of 50 species; to create deeper connections with nature for more than one million people; and to enable more than 100 communities to better connect with nature.

Providing a first-class service to visitors to the RZSS Highland Wildlife Park in a varied and exciting role engaging with customers/visitors ensuring a high standard of customer service at all times. Ensuring all areas of the site are presented to the highest standards.

• Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily.
• Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.
• Ensure designated department/areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all displays are presented as directed (e.g. housekeeping duties such as toilet checking and litter picking).
• Occasionally help in other operational areas including admissions, catering, events, retail, parking, sentry, tours & talks, or any other department who may need back up support on a flexible basis.

• Good achievement in standard grades (or equivalent), including English and Mathematics.
• Valid driving license (tours & presentations only)
• Accurate numerical reasoning skills and attention to detail.
• Engaging customers empathetically to provide information, upsell products and deal with queries.
• Providing first class customer care and service, including dealing with customer queries.

• Starting full time salary of £24,804 or £25,329 (offer based on experience) with future salary progression up to £25,858 per annum – based on 37.5 hours per week (variable part time hours available)
• Various hours available – please indicate preference when applying (may require some evening/ weekend working on occasion)
• 34 days annual leave (full time will be prorated for part time hours)
• Discount in both retail/catering
• Access to a healthcare plan
• Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, wellbeing and family advice
• Employer contributory pension scheme
• You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.

This role is subject to standard pre-employment checks, including the candidate’s right to work in the UK and Basic Disclosure check.

Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found.

Interested candidates are therefore encouraged to submit applications, as soon as possible.

The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.

Please see the role profile for further information on what the role involves and essential/desirable criteria.