Field Support Technician - Projects

This is an exciting opportunity for a technically minded individual who enjoys problem-solving, working independently and being on the move. You'll support a variety of gaming, audio-visual and technology equipment across our venues, helping to maximise operational performance while delivering excellent support to venue teams.

No two days are the same, with a mix of installations, maintenance, troubleshooting and project work, all contributing directly to the success of our venues and customer experience.

• Carrying out gaming machine moves, equipment relocations and layout alterations across venues.
• Providing reactive breakdown support and preventative maintenance on gaming and AV equipment.
• Completing software updates and ensuring equipment remains fully compliant with company standards.
• Conducting PAT testing on gaming equipment in line with compliance requirements.
• Supporting new product installations and technology upgrades across the estate.
• Providing on-site guidance and training to venue teams following equipment changes or software updates.
• Supporting IT teams with day-to-day technical issues where appropriate.
• Acting as the liaison engineer for contractors and suppliers undertaking maintenance or installation work.
• Identifying new technologies and improvement opportunities that could benefit the business.
• Building and maintaining technical knowledge of existing and emerging gaming products to minimise downtime and support operational excellence.

We're looking for someone who is practical, self-motivated and passionate about technology, with the ability to deliver great service while working across multiple locations.

• Strong communication and interpersonal skills with the ability to build effective relationships across the business.
• Ability to work independently while also being a collaborative team player.
• Excellent organisational and time-management skills.
• Flexible and adaptable approach to changing priorities and technologies.
• Strong problem-solving skills and a proactive mindset.
• Ability to remain focused and effective under pressure.
• Full flexibility to travel extensively across the UK.

• Experience in technical fault finding, repair, installation or maintenance within a field-based environment.
• Experience working with gaming, AV, IT or other customer-facing technology products.
• Exposure to preventative maintenance programmes and equipment upgrades.

• Opportunity to work with the latest gaming and venue technology.
• Variety, autonomy and nationwide exposure across a leading leisure and entertainment business.
• Ongoing training and development opportunities.
• A chance to contribute directly to the performance and success of Grosvenor Casinos' gaming operations.

This role requires regular nationwide travel and overnight stays
, which are an essential requirement of the position.

Flexibility to work additional hours when required to support operational and project activities is also expected.