Customer Journey Manager

Customer Journey Manager

12 Months FTC

Edinburgh or Leeds

Join Our Team as a Customer Journey Manager!

Are you ready to take on a pivotal role in shaping exceptional customer experiences? Our client, a leading financial services organization, is on the lookout for an enthusiastic Customer Journey Manager (CJM) to help navigate an exciting new chapter following a recent acquisition. This is your chance to make a significant impact on how we deliver value to our customers!

About Us:
In this dynamic environment, we're committed to creating a distinctive end-to-end wealth proposition. We combine expert in-person advice with cutting-edge digital tools to empower our clients in making informed financial decisions. Our focus is on building a brilliant workplace savings business and a growing direct-to-consumer wealth platform.

What You'll Do:
As the Customer Journey Manager, you will play a crucial role in product development and customer experience optimization. You will work closely with the Product Owner and the broader product team to:

• Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects.
• Strong business analysis skills, with a focus on understanding client and colleague journeys.
• Data analytical skills that help assess the impact of changes across operations.
• A background in working with financial services organizations, preferably in settings like our client's.
• Be part of a transformative journey that prioritizes customer outcomes and innovative solutions.
• Collaborate with a talented team committed to making a real difference in people's financial lives.
• Enjoy opportunities for professional growth and continuous learning in a supportive environment.
• Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects.
• Strong business analysis skills, with a focus on understanding client and colleague journeys.
• Data analytical skills that help assess the impact of changes across operations.
• A background in working with financial services organizations, preferably in settings like our client's.
• Be part of a transformative journey that prioritizes customer outcomes and innovative solutions.
• Collaborate with a talented team committed to making a real difference in people's financial lives.
• Enjoy opportunities for professional growth and continuous learning in a supportive environment.
• Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects.
• Strong business analysis skills, with a focus on understanding client and colleague journeys.
• Data analytical skills that help assess the impact of changes across operations.
• A background in working with financial services organizations, preferably in settings like our client's.
• Be part of a transformative journey that prioritizes customer outcomes and innovative solutions.
• Collaborate with a talented team committed to making a real difference in people's financial lives.
• Enjoy opportunities for professional growth and continuous learning in a supportive environment.

What We're Looking For:
To thrive in this role, you should bring:

• Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects.
• Strong business analysis skills, with a focus on understanding client and colleague journeys.
• Data analytical skills that help assess the impact of changes across operations.
• A background in working with financial services organizations, preferably in settings like our client's.

Why Join Us?

• Be part of a transformative journey that prioritizes customer outcomes and innovative solutions.
• Collaborate with a talented team committed to making a real difference in people's financial lives.
• Enjoy opportunities for professional growth and continuous learning in a supportive environment.

If you're excited about optimizing customer journeys and contributing to a brighter financial future for our clients, we want to hear from you!

How to Apply:
Ready to embark on this exciting journey? Submit your…