Transaction Officer

Pertemps are delighted to be working with our public sector client to recruit a Transactions Officer to join their Assessment & Finance team within Customer & Digital Services.

Role:
Transactions Officer – Assessment & Finance (Social Care Payments)

Location:

Edinburgh

Hours:

36 hours per week, Monday to Friday
Pay Rate: £16.07 per hour
Duration:
Temporary Ongoing

Start Date:

ASAP

Please note this post is subject to a Basic Disclosure check (£25).
⭐ About the Role
This is an excellent opportunity to join a fast-paced and essential service delivering high-quality transactional support within Social Care Payments.
As a Transactions Officer, you’ll handle a range of complex financial and assessment-related transactions, ensuring they are processed accurately, efficiently and in line with policy, legislation and agreed timescales.
You’ll be part of a collaborative team, while also working autonomously in a role that requires strong judgement, attention to detail and a commitment to excellent customer service.

Key Responsibilities

Processing complex transactions including applications, assessments, payments and service updates
Providing advice and guidance to internal and external customers via phone, email and other channels
Ensuring all transactions comply with relevant legislation, Council policy and governance procedures
Reviewing casework and escalating significant issues where appropriate
Maintaining accurate records and updating systems to ensure data integrity
Managing service requests, complaints and sensitive enquiries professionally
Supporting new initiatives and contributing to continuous service improvement
Identifying and mitigating risks associated with transactional processes
What We’re Looking For
Essential:

Experience providing transactional services within Assessment & Finance / Social Care Payments
A qualification or knowledge base equivalent to SVQ3 in a relevant discipline is required.
Strong organisational skills and ability to manage workload independently
Excellent IT skills and confidence working across multiple systems
Strong communication skills with the ability to engage a wide range of stakeholders
Proven ability to meet targets within a team-based, transactions-focused environment
Ability to handle sensitive and confidential information appropriately
Flexible and proactive approach in a changing environment

Desirable:

Knowledge of Social Care processes within Local Authorities
Understanding of DWP and Social Security Scotland processes
Experience working within a large, complex public sector organisation
Evidence of continued professional development
If you have experience in transactional finance or social care payments and are ready to take on a rewarding and fast-paced role, apply today via this advert