Financial Crime Escalation Analyst

Do you want to work in a dynamic, fast paced, customer and colleague centric environment? Are you customer obsessed and have a desire to support customers with their financial needs?

As a Financial Crime Escalation Analyst in our Financial Crime team, you will be responsible for the timely review of Chase UK Banking customers who have been escalated into the team for a relationship review due to financial crime concerns or negative media association. An important facet of this role is managing internal stakeholder relationships with peers and senior leadership, including providing candid feedback to colleagues on their escalations.

You will also support customer outreach requests for information (RFI) from Client List Screening and Sanctions Transaction Screening firm-wide utilities, and respond to alerts on Negative Media, PEP, Sanction, Internal List Screening and Sanctions Payments.

• Critically analyze relationship review cases raised by internal stakeholders to determine if they can be cleared or require escalation to the Line of Business Committee.
• Assess information from various sources and provide a clear, articulate summary recommendation to the Team Lead on the outcome of the review.
• Prepare escalations Committee presentations with concise narratives tailored to senior audiences.
• Assist with change management by sharing process improvements and best practices within the team, and oversee the end-to-end relationship review journey to comply with SLAs.
• Act as a key contact for the business, conduct outreach when business information is lacking, build strong partnerships with key stakeholders, and provide candid feedback to ensure follow‑up actions are completed promptly.
• Attend frequent knowledge sharing and calibration calls with other areas of Chase UK to ensure the customer journey progresses within SLA.
• Conduct customer outreach to support valued customers during onboarding and progress applications professionally and compassionately; review and assess Sanction Payment alerts to determine if customer contact is required, providing outcomes to the Sanctions team.

• Extensive experience working within KYC in financial services or banking.
• Prior experience in a KYC role or a role that requires research, problem‑solving skills, critical thinking, and an understanding of KYC/AML risks and red flags.
• Excellent communication and customer service skills, strong stakeholder management, and proven ability to identify, analyze, plan, prioritize and solve problems, driving change.
• Comfortable with ambiguity, resilient with a growth mindset, and exceptional attention to detail.
• Multitasker who can prioritize, maintain engagement with stakeholders, and research and resolve issues.
• Strong time‑management skills under pressure to fixed deadlines, independent decision‑making, and analytical skills to draft clear, concise reports.

• Experience working within a digital bank.
• Microsoft Office proficiency.
• Customer service experience.

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J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business approach drives everything we do, building trusted, long‑term partnerships to help our clients achieve their objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit FAQs for more information about requesting an accommodation.

Our professionals in Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are essential to setting our businesses, clients, customers and employees up for success. Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally, delivering industry‑leading capabilities and refining technology‑driven customer experiences that put users first.