Operations Admin Agent

About You

You thrive in a vibrant, entrepreneurial organization where your ideas are valued. You are motivated by goals, a self‑starter, and enjoy wearing multiple hats in a fast‑growing fintech environment.

• Post Management:
  Efficiently manage incoming and outgoing post, ensuring all correspondence is processed in a timely manner.
• Bank & DCA Reconciliation:
  Apply and reconcile bank payments and Debt Collection Agency (DCA) payments.
• Customer Email Correspondence:
  Provide exceptional customer service through prompt and professional responses to customer emails, addressing queries and concerns effectively.
• Managing DMC Portals:
  Support the management of the DMC (Debt Management Company) portals, ensuring data is up to date and processes are followed accurately.
• Settlement Calculations:
  Calculate settlement figures and ensure accuracy in financial reporting.
• Process Improvements:
  Identify and implement smarter ways of working to improve efficiency.
• Additional Administrative Tasks:
  Undertake other administrative tasks as needed by the Operations team.

• Analytical:
  Naturally curious with excellent attention to detail. Strong ability to spot discrepancies and ensure accuracy in all tasks.
• Independent Work Ethic:
  Capable of working autonomously with minimal supervision, while maintaining a high level of productivity.
• Organizational
  
  Skills:
  
  Ability to manage multiple tasks simultaneously and efficiently prioritize workloads.
• IT Proficiency:
  Basic knowledge of Microsoft Office (Word, Excel, Outlook) and familiarity with using relevant IT tools and software.
• Communication
  
  Skills:
  
  Clear and effective written communication, particularly when interacting with customers and colleagues.
• High Performance:
  You are currently excelling in your role and consistently go above and beyond expectations.
• Motivated:
  You take a "can‑do" approach to challenges and are driven to succeed.
• Team Player:
  You work well within a team, supporting your colleagues and sharing knowledge to improve team performance.
• Flexibility:
  Adaptable to changes in the role and business, and willing to take on new challenges.
• Experience in a similar role (preferred but not essential).

• Pension
• 25 days holidays, increasing by 1 day per year (up to 30)
• Growth and opportunity – we pride ourselves on promoting from within
• Incredible company culture
• A culture that values innovation, collaboration and continuous improvement.

Our organisation is made up of brilliant people. Each of us is unique, whether in terms of our background, personal characteristics, experience, skills or motivations. And we value our people for the differences they bring to the table. These differences – this diversity is powerful.

Fostering an inclusive culture helps each of us to benefit from a wider range of these different perspectives, experiences and skills. We believe that this creates a happier, more productive working environment for us all.