Financial Crime Escalation Analyst

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

Do you want to work in a dynamic, fast‑paced, customer‑ and colleague‑centric environment? Are you customer obsessed and have a desire to support customers with their financial needs?

As a Financial Crime Escalation Analyst in our Financial Crime team, you will be responsible for the timely review of Chase UK Banking customers who have been escalated into the team for a relationship review due to financial crime concerns or negative media association.

An important facet of this role is managing internal stakeholder relationships with peers and senior leadership, providing candid feedback to colleagues on their escalations.

Additionally, you will support customer outreach requests for information (RFI) from Client List Screening and Sanctions Transaction Screening firm‑wide utilities. The team is responsible for reviewing and responding to the firm‑wide utilities to disposition alerts on Negative Media, PEP, Sanction, Internal List Screening, and Sanctions Payments.

• Critically analyze relationship review cases raised by internal stakeholders in order to identify if they can be cleared or require escalation to the Line of Business Committee.
• Assess information collated from various sources and provide a clear and articulate summary recommendation to the Team Lead on the outcome of the review.
• Prepare escalation committee presentations with clear and concise narratives tailored to senior audiences.
• Assist with change management by sharing process improvements and best practice within the team and managing the end‑to‑end process of the relationship review journey to ensure compliance with SLAs.
• Act as a key contact for the business, conducting outreach if the information provided by the business is lacking key details, developing strong partnerships with key stakeholders, and proactively building and maintaining relationships across the firm. Provide candid feedback to ensure follow‑up actions are completed within a reasonable timeframe.
• Attend frequent knowledge sharing and calibration calls with other areas of Chase UK to ensure that the customer journey is progressing within SLA.
• Conduct customer outreach to support valued customers through their onboarding journey and progress their application in a professional and compassionate manner. Review and assess Sanction Payment alerts to determine if customer contact is required and provide an outcome to the Sanctions team.

• Extensive experience working within KYC in the financial services or banking sector.
• Previous experience in a KYC role or a role that requires research, problem solving, critical thinking, and an understanding of KYC/AML risks and red flags.
• Excellent communication/customer service skills with strong stakeholder management; experienced in managing upward and proven ability to identify, analyze, plan, prioritize, and solve problems with solutions that drive change.
• Comfortable with ambiguity, resilient with a growth mindset, and exceptional attention to detail.
• Multitasker with the ability to prioritize; able to maintain engagement with stakeholders while researching and resolving issues.
• Strong time‑management skills when working under pressure to fixed deadlines; demonstrated independent decision‑making ability and strong analytical skills to draft clear and concise reports.

• Experience working within a digital bank.
• Proficiency with Microsoft Office.
• Customer service experience.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our…