Assistant Banking Manager

Job Purpose

To assist Banking Directors and Associate Banking Directors to manage their defined Client Portfolios, and to be responsible for handling day‑to‑day administrative matters for those clients, providing exceptional levels of service.

• To establish and maintain strong working relationships with clients, which will involve in person as well as online meetings.
• To handle day‑to‑day administrative matters (e.g. payment processing, account opening, foreign exchange, deposit requirements) with a particular emphasis on retail and commercial clients.
• To assist with the preparation of internal credit applications and with regular monitoring of existing borrowings in accordance with Company Credit policies and procedures. This requires gaining good skills in using the bank’s internal systems.
• To undertake or support any ad‑hoc business projects as required including new product launches.
• Using effective questioning and listening skills to establish client and potential client needs.
• Maintaining accurate and relevant client records in accordance with the Bank’s procedures and data protection requirements. Assisting with all Anti Money Laundering requirements for a variety of client types.
• Working effectively with colleagues within Credit Risk, Client Operations, Financial Crime and other departments to provide exceptional client service and to meet the Bank’s objectives.
• Timeously completing mandatory eLearning and reading and any other assigned training.

• Preferably educated to a UK degree level or equivalent.
• Foundation awareness of how a bank operates and its commercial environment, as well as with issues likely to affect the Bank’s client base.
• A strong commitment to excellent client service and teamwork and a desire to develop their career within a progressive bank.
• Strong relationship building skills.
• Excellent interpersonal and communication skills (both written and oral).
• Good organisational and administrative skills.
• Good knowledge of Microsoft Office applications.
• People leader experience is desirable.

We offer exciting career opportunities through professional and personal development, and have an extensive range of benefits you can enjoy.

We support hybrid working; colleagues are expected to spend at least 60% of the working week in the office, but we consider flexible arrangements on a case‑by‑case basis.

We are committed to an inclusive culture where everyone feels comfortable being their authentic self, fostering collaboration, development, and success for all.