Risk & Governance Case Manager; Financial Crime

SALARY: £67,023 - 74,470 pa

LOCATIONS: Birmingham, Chester, Glasgow, Hove, Leeds, Manchester, Newport, Cardiff, Edinburgh, Halifax

HOURS: Full-time - 35 hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

This is a key role within Financial Crime, sitting at the heart of our governance and control framework.

As a Financial Crime Risk & Governance Manager, you’ll work within our Economic Crime Prevention function, and you’ll support consistent, high‑quality decision‑making across complex and high‑risk financial crime cases. You’ll provide challenge, oversight and guidance to ensure decisions are well‑evidenced, aligned to policy, and meet regulatory expectations.

You’ll work closely with operational teams, senior leaders and business partners and specialist functions, helping to ensure decisions are robust, defensible and consistent across the function.

• Review and approve high‑risk customer and case decisions in line with delegated authority frameworks.
• Assess whether case rationale is clear, evidence‑based and regulator‑ready.
• Provide clear outcomes, including approvals, declines, or approvals with feedback.
• Ensure decisions align with Financial Crime policies, risk appetite and regulatory standards.
• Identify trends, gaps and improvement opportunities to strengthen decision quality.
• Maintain accurate records to support audit and regulatory requirements.
• Escalate risks, issues and concerns appropriately.
• Apply a strong risk‑based approach, focusing scrutiny on higher‑risk cases.
• Work closely with Team Managers, QA and technical teams to ensure consistency and alignment.
• Provide SME guidance and support to operational colleagues.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

• Approximately 4-6 years of experience in Financial Crime (e.g. AML, ODD/KYC, Transaction Monitoring or Investigations)
• Good understanding of regulatory expectations and financial crime risk frameworks
• Proven ability to make sound, risk‑based decisions in complex scenarios
• Strong attention to detail, with the ability to assess written rationale and supporting evidence
• Excellent communication skills, particularly in delivering clear and constructive feedback
• Ability to work at pace whilst maintaining high quality and control standards

• Experience operating within governance or approval frameworks
• Experience coaching or influencing decision‑making across teams
• Exposure to audit, QA or second‑line oversight environments

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Flexible benefits you can adapt to your lifestyle
• 30 days’ holiday, plus bank holidays
• A range of wellbeing initiatives and generous parental leave policies

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers.

Just let us know what you need.