Client Relationship Manager - Japanese Clients

Client Relationship Manager - Japanese Clients Department Client Facing-International-UK

Baillie Gifford's business depends on providing our clients with excellent long term investment performance and first class client service. The Clients Department is responsible for liaising with our existing clients and developing relationships to attract potential new clients. Specifically, our Client Contacts seek to build excellent relationships by understanding their clients' specific needs. In order to do this, Client Contacts need to develop detailed investment and portfolio knowledge and be proactive and responsive, which allows our investors to focus on investing.

The Clients Department functions as a number of small teams working together to provide our clients with the highest possible level of customer service.

We are looking for a highly effective native Japanese speaker to join the existing Japan Team. This role will help the team service institutional clients and retail distributors in the region and support business development activity conducted through Baillie Gifford's authorised Japanese partners. You will stay abreast of the local market, investment trends and ideas, maintaining a detailed understanding of our investment strategies and building the knowledge and credibility to represent them confidently in client discussions within the agreed Japan operating and regulatory model.

The role will be based primarily in Baillie Gifford's Edinburgh head office. Japan is a growing, dynamic market. We distribute our products through our partnership with one of the largest financial groups in Japan, and there remains strong future growth potential from existing clients and partner-led new business activity. This position has been deemed a Certified role within the FCA's Senior Manager and Certification Regime.

As a result, the occupant's details will be displayed on the FCA register and both initial and annual fitness and propriety assessments must be completed.

• Proactively building and maintaining strong relationships with a portfolio of clients and distributors, ensuring they understand Baillie Gifford's investment approach and keeping them up to date with the firm's views
• Presenting at and participating in client, distributor and prospect meetings, presentations and due diligence sessions, and supporting partner-led pitches within agreed regulatory parameters, while ensuring high standards of communication, regular reporting and management of client tasks
• Supporting the development of our Japan business by understanding different market segments, identifying new opportunities, preparing materials for partner-led business development activity, and supporting the relevant authorised Japanese partners in client take‑on processes in accordance with the agreed operating and regulatory model
• Working closely and effectively with investment specialists, building and maintaining a detailed knowledge of Baillie Gifford's investment strategies and, where appropriate, representing those strategies in client discussions within agreed regulatory parameters when an investment specialist is not present
• Developing a detailed understanding of relevant investment strategies, portfolios, investment pipelines and teams through close engagement with investment teams, investment specialists, operations colleagues and independent research, building the knowledge and credibility required to represent them confidently with clients and prospects
• Responding accurately and in a timely manner to enquiries from internal stakeholders and existing clients, and supporting responses to prospect enquiries through the relevant authorised Japanese partner, while contributing to a high standard of client service through written communications, reporting and meeting support
• Maintaining accurate and up‑to‑date records of client and prospect activity, including relationship status, opportunity assessments and next steps, within the firm's CRM systems
• Ensuring all client, distributor and prospect engagement complies with the applicable regulatory requirements in each jurisdiction and…