Relationship Manager - DC Pensions; Workplace Savings

Marsh is seeking a Relationship Manager to join our DC Workplace Savings team in the UK. This role can be based out of any of our UK offices. The successful candidate will also be required to travel to meet with clients face-to-face, as and when required.

Marsh Workplace Savings provides workplace pension and retirement savings services that help employers support their employees’ long-term financial wellbeing. The offering includes provider selection and governance, service level monitoring, management information, and delegated investment solutions. It also supports members at and through retirement with access to advice, annuity broking, and drawdown options.

The role:
Relationship Manager

As a Relationship Manager for Marsh Workplace Savings, you will be responsible for managing and maintaining relationships with clients, ensuring they receive the highest level of service and support. You will work closely and proactively with clients, providing a single point of contact and be their voice within the Marsh DC business.

We will rely on you to:

• Manage and deepen relationships across a portfolio of Marsh Workplace Savings clients, acting as the first point of contact for queries, issues, and escalations.
• Provide governance and oversight support for clients’ UK DC pension arrangements, partnering with internal stakeholders and insurer administrators for contract-based schemes.
• Proactively drive client engagement, service delivery, and retention—anticipating needs, resolving issues, and ensuring a consistently strong client experience.
• Support growth activity, including participating in pitches/new business opportunities and traveling to meet clients across the UK as required.
• Collaborate within a high-performing Relationship Management team to share best practice and contribute to a growing function.

What you need to have:

• Experience in relationship management, account management, or pensions consulting (or closely related client-facing role).
• Considerable knowledge of UK Defined Contribution (DC) pensions and the workplace pensions landscape.
• Demonstrated experience managing client relationships end-to-end, including handling queries, escalations, and stakeholder management.
• Willingness and ability to travel to client sites across the UK.

What makes you stand out:

• Experience supporting governance/oversight activities for workplace pension schemes, including operating model and service review activity.
• Exposure to both contract-based DC arrangements (insurer-administered) and master trust environments (e.g., Mercer Master Trust) and the differing client needs across each.
• Comfortable contributing to client presentations/pitches and representing the business externally.
• Experience working in (or closely with) a growing team where continuous improvement, innovation, and development are key priorities.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

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Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and…