Credit Controller InPost Offices · Finance

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for Credit Controllers to join our Finance team in Edinburgh!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

Want to be part of a fast-growing global business that's changing the way parcels move? At InPost UK
, we're on a mission to become the UK's leading out-of-home business, making sending and receiving parcels simpler, smarter and more convenient.

We're looking for a Credit Controller to join our Transactional Finance team in Edinburgh. You'll manage your own portfolio of Newstrade and Parcels customer accounts, taking ownership of cash collection, resolving disputes and building strong relationships with customers and internal teams.

If you're commercially minded, organised and enjoy solving problems in a fast-paced environment, this could be the role for you!

Edinburgh – Verdant Office, with hybrid working (3 days in the office)

Monday – Friday

36.25 hours per week

£26,100 Per Annum

• Manage a portfolio of Newstrade and/or Parcels customer accounts, ensuring payments are made within agreed terms.
• Proactively follow up outstanding debt and escalates where necessary.
• Produce and issue customer statements and regularly review credit limits.
• Negotiate repayment plans where appropriate, balancing effective debt collection with positive customer relationships.
• Act as the first point of contact for customer queries via phone, email and written correspondence.
• Build strong relationships with customers, retailers, publishers and internal stakeholders.
• Investigate and resolve invoice and account disputes.
• Complete account reconciliations and ensure customer ledgers are accurate.
• Produce debtor reports and provide updates on portfolio performance.
• Maintain high standards of accuracy and data integrity across finance systems.
• Follow credit control processes relating to credit limits, account holds and legal referrals.
• Identify opportunities to improve processes and ways of working across the team.
• Support wider finance and commercial projects when required.

You’ll be joining a fast-moving, ambitious business where you can make a real impact. You’ll work alongside talented people across finance, technology, e-commerce, logistics and supply chain, with plenty of opportunities to learn, develop and help shape how we work.

We believe our people are at the heart of our success. We offer a range of benefits and flexible working options designed to support our colleagues both inside and outside of work.

• Previous experience in credit control, accounts receivable or a similar finance role.
• Experience managing a portfolio of customer accounts is desirable.
• Excellent organisation skills and the ability to manage multiple priorities.
• Strong attention to detail and a commitment to accuracy.
• Confident using Microsoft Office,…