Investor Services Officer

Location: City of Edinburgh

## Investor Services Officer Apply:
Edinburgh - United Kingdom:
Full time:
Posted Today:
REQ-17550
** Investor Services Officer  12 month FTC
**** Edinburgh
* *** Hybrid  £Competitive + excellent benefits
** Are you highly organised, detail-focused, and looking to grow your career in financial services operations? Do you enjoy problem-solving, working with data, and ensuring processes run smoothly?  We’re looking for an
** Investor Services Officer
** to join FNZ’s Investment Operations team in Edinburgh. In this role, you’ll support the delivery of high-quality client service through accurate and timely processing of investor transactions, responding to client inquiries, and maintaining effective relationships with key stakeholders.

** What you’ll be doing:
** The role requires a strong attention to detail, the ability to perform repetitive tasks with accuracy, and the capacity to work both independently and as part of a team.  Your key responsibilities will include:  
** Transaction Processing
*** Accurately process work items within allocated timescales.
* Ensure compliance with internal procedures, regulatory standards, and client service level agreements (SLAs).
* Conduct thorough checks to minimize errors and ensure data integrity.  
** Client Communication
*** Draft and respond to client emails in a clear, professional, and timely manner.
* Build and maintain strong relationships with clients by providing consistent, high-quality service.
* Liaise with internal teams to resolve client queries and escalate issues when necessary.  
** Quality and Control
*** Maintain strong attention to detail when handling repetitive and high-volume tasks.
* Contribute to process improvements by identifying inefficiencies and recommending enhancements.
** Independent Work
*** Manage assigned workload and prioritize tasks effectively to meet deadlines.
* Work independently with minimal supervision while maintaining accountability for accuracy and timeliness.

*
* What we’re looking for:

** You’ll be proactive, accurate, and motivated to deliver a great service for our clients. Experience in financial services is beneficial but not essential - full training will be provided as this is a junior position.  Key skills and attributes:
* Strong customer service background (retail, contact centre, or similar)
* Proficient in Excel and data analysis
* Excellent communication and interpersonal skills
* Able to work accurately and meet deadlines
* Strong attention to detail and problem-solving ability
* Knowledge of financial services and FCA regulations (desirable)  
** Why join FNZ?
** At FNZ, you’ll gain unique exposure to investment operations in a fast-paced, high-growth Fin Tech.

We offer:
* Competitive salary
* Private health and life insurance, plus additional benefits
* Paid parental and volunteer leave
* Cycle-to-work scheme and wellbeing benefits
* Hybrid and flexible working options
* Career progression based on impact, not tenure
* Opportunities for global mobility across FNZ offices worldwide
* A collaborative, supportive, and motivating work environment  Ready to take the next step in your financial services career?

Apply now to become an
** Investor Services Officer
** at FNZ.