Administrator Council Tax

Job Title:

Council Tax Officer

Location:

Sandwell

Contract Type:
Temporary - Sickness Cover

Working Pattern:
Hybrid Working, Monday to Friday, 9:00am - 5:00pm

Pay Rate: £16.08 per hour

DBS Requirement:
Basic DBS Check Required

We are seeking an experienced Council Tax Officer to join the Council Tax team on a temporary sickness cover basis. The successful candidate will be responsible for the effective administration of Council Tax accounts, ensuring all legislation is applied accurately and consistently while delivering a high standard of customer service.

The role requires previous experience using NEC and Enterprise systems
, which is essential for managing Council Tax processes efficiently.

• Administer Council Tax accounts in accordance with current legislation and council policies.
• Process changes in circumstances and determine liability for Council Tax accounts.
• Investigate and resolve disputes relating to Council Tax liability.
• Apply relevant exemptions, discounts, and reductions accurately.
• Correspond with customers professionally via email and telephone to resolve queries and provide advice.
• Maintain accurate records and update case information using NEC and Enterprise systems
  .
• Work collaboratively within the Council Tax team to ensure legislation is adhered to and applied correctly.
• Ensure all casework is completed within service deadlines and performance targets.

• Previous experience working in a Council Tax Officer role or within Council Tax administration.
• Essential experience using NEC and Enterprise systems
  .
• Strong understanding of Council Tax legislation
  , liability, exemptions, and discounts.
• Excellent communication skills, with the ability to deal with customer enquiries professionally.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team in a hybrid working environment.