Redress Pathways Associate

Redress & Reporting Policy Department plays a vital role in shaping the FCA’s approach to consumer redress, compensation and claims management. The team leads on the policies that help ensure consumers are treated fairly when things go wrong and that effective protections are in place when firms fail.

• Support the delivery of high-profile policy work on consumer redress, compensation and claims management, helping to improve outcomes for millions of consumers across the UK
• Contribute to the design and development of policy proposals and public consultations, influencing the future regulatory landscape
• Create clear, high-quality communications, briefings and responses for a wide range of internal and external stakeholders
• Provide expert advice and guidance to colleagues, firms, consumer groups and industry bodies on complex consumer protection issues
• Collaborate across the FCA and with key external partners to develop a joined-up approach to consumer redress and compensation, including in cases of firm failure
• Build effective stakeholder relationships, supporting information sharing, regulatory cooperation and the delivery of key commitments
• Leverage data and insights from firms, the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS) to inform policy decisions and strengthen consumer protection

Communications, Competition, Consumer, Finance, Policy, Regulation, Stakeholder Engagement, Supervision