Head of Operations

Role Synopsis

This is a senior leadership opportunity within a growing preventative healthcare clinic
, combining clinical leadership, operational management, and commercial support in a single role.

The Head of Operations will be responsible for ensuring safe, high-quality clinical service delivery while building scalable operational processes to support business growth
. The position blends hands-on clinical responsibilities with strategic operational oversight
, making it ideal for someone who enjoys working both in service delivery and in leadership capacity within a small but ambitious healthcare organisation
.

Key Responsibilities

• Act as Clinical Manager, ensuring clinical standards, patient safety, and quality of care
• Maintain oversight of clinical governance, risk management, audits, and quality improvement
• Ensure compliance with professional standards, clinical guidelines, and internal policies
• Provide clinical insight into senior leadership and board-level discussions

• Deliver Fibro Scan examinations in line with clinic schedules
• Communicate results clearly and professionally to patients
• Provide high-quality patient care and support throughout the patient journey

• Oversee day-to-day clinic operations
• Develop and improve operational processes and workflows
• Implement and maintain SOPs and operational documentation
• Manage scheduling, capacity planning, and resource allocation

• Support execution of business strategy alongside the CEO
• Engage with corporate and individual enquiries
• Identify opportunities to expand services and improve patient pathways

• Support website updates and Linked In activity
• Maintain consistent brand messaging
• Contribute to awareness campaigns around preventative health

• Maintain ISO compliance and quality management standards
• Prepare documentation for audits and governance reviews
• Ensure operational compliance with healthcare regulations

• Clinical background with relevant healthcare qualification (degree level or above)
• Strong understanding of clinical governance and healthcare operations
• Excellent communication and problem-solving skills
• Strong organisational and project management capability
• Experience working within UK healthcare (NHS or private sector)
• Experience in healthcare operations within a growing organisation
• Familiarity with operational systems, marketing tools, or clinic management platforms