Emergency Call Handler; East

East ACC Relief Emergency Call Handler SAS

We are now recruiting for full and part‑time permanent relief Emergency Call Handlers to work within the East of Scotland Ambulance Control Centre in South Queensferry.

Our Emergency Call Handlers are critical in allowing us to provide life‑saving advice and assistance to callers. They are the first point of contact for the public and work to prioritise each call, provide effective life support, first aid and medical advice where necessary, and liaise with ambulance crews on route to the emergency, also dealing with Police and other emergency services.

• Must be able to type at a minimum of 30 wpm with 90 % accuracy if not currently working in the ACCs.
• Demonstrate the ability to work effectively under pressure and with minimal supervision.
• Excellent communication skills; ability to prioritise and make decisions quickly, often under great pressure.
• Experience working with the public in an ACC, a healthcare setting, a contact centre or face‑to‑face basis is desirable.

We will provide all the training you need to succeed, including a 2‑week in‑house training programme (which may require travel). After training, you must be available full‑time for up to 10 weeks to become a certified Emergency Medical Dispatcher.

The working hours for these posts are full‑time and part‑time relief, including bank holidays, weekends and unsocial hours. Start times can be anything from 6 am to 10 pm, so the ability to travel at all hours is required.

• Emergency Call Handling Post (NHS Pay Band 3)
• Must be able to travel to the control room in South Queensferry via public transport during hours.
• Relief Emergency Call Handlers required.
• Relief hours / unsocial hours expected.
• Permanent contracts.

‘The Scottish Ambulance Service reserve the right to close this advertisement early if a sufficient number of suitable applications are received’.

To work in the United Kingdom, you must have the legal right to work in the country. This permission is, without exception, granted by the UK Visa and Immigration Service. As part of the pre‑employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes, including specific types of visa as well as EU settled and pre‑settled status.

Please refer to the  website for more information.

Please note that SAS is NOT licensed to issue certificates of sponsorship under current UKVI regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

NHS Scotland is committed to encouraging equality and diversity among its workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.