Quality Audit and Calibration Lead Job Edinburgh area,Scotland UK,Healthcare

Description & Requirements

Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Providing end to end audit governance, calibration, assurance and clinical quality support across allocated contracts, ensuring consistent alignment with clinical policy and contractual standards.

A key interfacing role with Independent Audit (DWP) and internal clinical/operational stakeholders to review, accept/challenge and elevate audit outcomes, translating insights into targeted quality improvement. Training, developing and calibrating auditors, offering expert clinical advice to the business. Undertaking limited clinical work to maintain approval and credibility.

Governance & Calibration of all audit types (approval, risk based, CAP, target) to ensure consistent standards, clinical policy alignment and a robust governance framework across benefits.

Independent Audit (DWP) Review, Challenge & Escalation. Triage IA feedback, accept/challenge trends using evidence and policy, manage escalations, and maintain effective external relationships.

Clinical Interface & Policy Implementation. Provide expert clinical advice to Operations/Clinical Excellence. Supporting implementation of clinical standards and policy. Identifying and escalating clinical risks. Contributing to quality related elements of appraisals.

Training, Development & Assurance of Auditors. Design/deliver calibration sessions, induction and ongoing capability building. Providing sensitive but robust constructive feedback to drive consistency and reduce error rates.

MI & Insight for Quality Improvement. Analyse audit outcomes and operational MI to identify themes, coachable trends and systemic risks. Producing actionable insights for assurance teams and clinical/operational leaders.

Audit Delivery & QA Sampling (as required). Conduct audits and QA sampling to maintain calibration accuracy. Providing timely coaching/feedback to minimise workflow delays and customer impact.

Maintain Clinical Approval & Professional Standards. Maintain clinical approval by completing the minimum number of assessments needed for continued accreditation, undertaken at intervals that support clinical consistency. Complying with CPD/revalidation. Consistently modelling best practice and continuous improvement.

Key Internal Stakeholders & Relationships

Heads of Clinical Delivery/Assurance/Audit
Clinical Delivery Leads
Clinical Support Coaches
Operational Managers
Clinical Content Developers
Training and Development teams

Key External Stakeholders & Relationships

DWP Independent Audit
DRG/other external forums as required
other relevant stakeholders.

Preferred

Skills and Qualifications Qualifications & Experience Essential

Qualified health professional with current registration/license to practice and continuous professional development compliance.
Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
Substantial experience in clinical audit (including governance/calibration) within disability assessment or a comparable setting.
Proven experience in reviewing, interpreting and objectively challenging Independent Audit feedback referencing clinical policy and evidence.
Qualified to perform CHDA case audits and able to instruct on writing reports that meet "A grade" requirements.
Proven experience designing/delivering calibration, training and clinical development for auditors and healthcare professionals.
Strong MI/analytics capability, with attention to detail, to identify trends and generate actionable insights.
Experienced coach and mentor, providing sensitive but robust constructive feedback, driving quality improvement.
Up to date knowledge of WCA/PIP/SB clinical policy with consistent CPD/revalidation and adherence to governing body codes of conduct.

Desirable

Experience clinically supporting a team of health professionals and/or leading clinical change initiatives.
Advanced MS PowerPoint/Excel for insights and reporting.
Cross benefit calibration and multi lot governance experience.

Maximus Competencies

Embraces Respect
Partners Effectively
Creates Innovative Solutions
Focuses on the Customer
Demonstrates Compassion
Takes responsibility & acts with integrity
A commitment to the principles and practices of diversity, equity, and inclusion

Individual competencies

Manages own professional competence and accountability, in accordance with the appropriate governing body/code of conduct and practice standards.
Acts with integrity and accountability in all areas of work.
Performance and quality focused.
Ability to prioritise projects and tasks effectively
Flexible and adaptable to understand and…