Involvement and Engagement Facilitator

Main area Service User/Carer Involvement and Engagement Grade NHS AfC:
Band 5 Contract Secondment: 6 months Hours Full time - 37.5 hours per week Job
-NLFT-0937

Employer North London NHS Foundation Trust Employer type NHS Site St Pancras Hospital Town Camden Salary £38,488 - £46,852 Per annum including Inner London HCAS Salary period Yearly Closing 19/07/2026 23:59 Interview date 05/08/2026

Thank you for your interest in North London NHS Foundation Trust (NLFT).

As of 1 April 2026, NLFT has formally merged with Tavistock and Portman NHS Foundation Trust—marking the start of an exciting new chapter. This is a unique opportunity to join a forward‑thinking organisation at a time of transformation, where we are strengthening access to mental health services, responding more effectively to complex and specialist needs, and advancing our work in education, research and innovation.

At the heart of our approach is The North London Way
. We are committed to:

• Working collaboratively at every level, guided by our shared values
• Shaping a positive, inclusive culture where staff and service users thrive
• Empowering our teams with the skills, tools and autonomy to drive meaningful change
• Delivering excellence and continuously improving the quality of care we provide
• Embedding research, innovation and technology across our services
• Taking a trauma‑informed approach in everything we do

We are proud to be an inclusive employer that values diversity. We actively welcome applicants from all backgrounds, particularly from our local communities, and are committed to creating opportunities for everyone—including apprentices, veterans and care leavers.

Job overview

The Service User and Carer Involvement and Engagement team provides strategic direction and support to ensure our patients/service users, those with lived experience of mental health and carers are regularly engaged with and involved in the planning, delivery, reviewing or restructuring of services to help deliver service improvements. We are working towards a shift in culture that fully recognises the importance of service user/carer participation and co‑production, using a planned, strategic, and sustainable approach.

We are recruiting for someone on a secondment basis for 6 months.

• Facilitating and supporting service user and carer involvement and engagement initiatives and work streams
• Providing administrative support to the team
• Coordinating efforts to obtain meaningful feedback from service users and carers and sharing actions taken
• Supporting governance of patient/service user and carer involvement, engagement and experience

This is not an exhaustive list; please see the Job Description and Person Specification for more information on the role requirements and duties.

• Act as the primary point of contact for the engagement team, for patients/service users and carers who are involved with the Trust, or who would like to get involved.
• Support the team to identify and collaborate with key organisational and local stakeholders to influence, grow and co‑produce involvement and engagement opportunities.
• Be responsible for engagement and involvement communications and promotion, ensuring that information and opportunities are shared as appropriate with a wide range of stakeholders, reaching a diverse audience, to support our widening participation work.
• Act as a resource to staff regarding all aspects of patient/service user and carer engagement and involvement.
• Provide specialist knowledge on involvement and engagement to colleagues, supporting them to embrace co‑production and helping them to overcome barriers to involvement and new ways of working.
• Use tact and sensitivity with patients/service users and carers who may share information about previous experiences, care, health conditions or protected characteristics, or who may raise safeguarding concerns with the team.
• Maintain the Trust’s intranet and website to ensure it has relevant, useful and up‑to‑date information on engagement for patients/service users, carers and staff.

This is not an exhaustive…