Patient Administrator; Bank​/Casual

Patient Administrator (Bank/Casual)
Nuffield Health | Edinburgh Hospital | Administration | Reception/Bookings/Ward
£13.10 per hour | Casual/Variable Contract

As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re meant to be. If you’re sensitive to people’s needs and passionate about exceptional service, it starts with you.

As a Patient Administrator working across our various administrative departments (reception, bookings and ward) at our Nuffield Health Edinburgh Hospital, you’ll have great communication, IT and keyboard skills. You’re also able to explain sensitive or complicated information in a way that’s clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration, or within a recepiton or bookings role.

• Help people feel comfortable when they visit your department
• Use your empathy and customer service skills to build positive relationships
• Answer the phone, deal with enquiries and book appointments
• Welcome patients in person, directing them to the appropriate changing or waiting rooms
• Work closely with colleagues to ensure the department runs smoothly
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

Since opening in 2008, our hospital has been at the heart of healthcare in Edinburgh, providing fast, convenient access to specialist consultations, diagnostic services and day-case treatments.

Following our acquisition by Nuffield Health in 2022, we have built on this strong foundation while remaining committed to what matters most: delivering outstanding care in a safe, comfortable and compassionate environment where every patient feels valued.

Today, we are investing heavily in our people, facilities and services, with ambitious plans that will enhance patient care, expand access and establish the hospital as a leading healthcare destination in Scotland.

We were founded in 2008 to offer fast access for outpatient consultation, on-site diagnostic imaging, and day-case surgical treatment, all close to the heart of Scotland’s capital. Since the day we opened our doors we’ve been proud to deliver on our aim: to provide first-class independent healthcare for the local community in a safe, comfortable and welcoming environment; one in which we would be happy to treat our own families.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With financial wellbeing support, a cycle to work scheme, gym membership, private healthcare and more – at Nuffield Health, we’ll take care of what’s important to you.