Guest Service Assistant - Reception

Opened in 2012, Hotel Indigo Edinburgh is located in the heart of Edinburgh just moments from both Princes Street and Edinburgh Castle. Set within a category A-listed building dating back to the 18th century, the boutique hotel, which was originally five residential properties, still retains some of the original features including a decorative stairwell and unique cupola.

Each guestroom is individually decorated reflecting the neighbourhood story with details of Edinburgh's rich history and summer festival traditions. The hotel also benefits from a meeting room for 8 people and board meetings followed by personalised whiskey tastings are proving popular.

We are looking for a fun, caring, and passionate individual to assist the hotel in welcoming its guests from check in, all the way to check out.

This role is key in delivering the 'wow' factor to our guests as and when they interact with you on the Reception desk, as well as dealing with queries over the phone.

This role can be fast paced at peak times, working with another colleague on the desk at the same time, or sometimes solo work depending on the level of business.

You will be fully trained and welcomed to the hotel, and supported throughout your journey, with rewarding development on offer during your journey and training plan.

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options.

In addition, on offer:

• A fantastic place to work!
• Learning and Development Opportunities available through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
• Uniform provided
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
• Life Assurance
• Automatic Enrolment into a workplace pension scheme
• Wagestream – Stream up to 50% pay as it is earned and set automatic savings to support your financial wellbeing.

Experience the grace of Edinburgh’s 18th-century New Town in our boutique Hotel Indigo® Edinburgh, set in the buzzing heart of the city. Step inside and you’ll find an oasis of vibrant colours and contemporary comforts in our Georgian townhouse. After a long day’s shopping and sightseeing, cocoon yourself in your bespoke guest room, where every detail references Scottish creativity, from soft fabrics that caress to local artworks on the walls.

You’ll love our indulgent bathrooms with rainfall showers and bespoke toiletries. Minutes away, you’ll find the city’s best nightlife plus major Edinburgh Festival venues right on our doorstep.

• To operate the hotel reception during your shifts
• Attend to guests needs and queries
• Follow Brand standards and procedures
• Deliver the best customer service, with a 'can do ' attitude
• Accurately process and communicate to guests via email and external websites
• To clearly communicate with other departments to ensure minimal impact on guest service
• To promote Brand Loyalty and encourage guests to sign up to the loyalty program
• To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures

Does this role suit your skill set? Apply now, this takes second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.