Front office Night Team Member

Join to apply for the Front office Night Team Member role at Novotel Hotels
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Novotel Hotels offers a welcoming environment for guests, delivering high quality service and memorable experiences.

£13.33 per hour.

• ACCOR Card with global discounts
• Free night stays in UK hotels and discounts in Accor restaurants (T&C applies)
• Hotel discounts for friends and family
• Training & development
• International career opportunities
• 28 days holiday per year (up to 33 days with longer service)
• Support for personal well‑being
• Employee referral incentive
• Pension scheme
• Cycle to work scheme
• Complimentary staff meal
• Uniform provided

• Serve as the face of Novotel Edinburgh Centre during night shifts, welcoming guests with a warm and personal touch.
• Assist general hotel operations at night and support other departments for the next day.
• Be a proactive, autonomous and passionate individual dedicated to continuously improving service quality.
• Perform night audits and safety checks to ensure everyone is safe and well‑looked after.
• Deliver an outstanding guest experience.
• Ensure all charges are accurate and posted promptly.
• Handle all calls promptly and professionally.
• Document all internal and guest messages accurately.
• Promote hotel facilities and maximize sales through product knowledge and selling skills.
• Carry out additional duties as requested by Management and Supervisors.

• Prior experience with OPERA Cloud is valued.
• Fluency in English.
• Strong customer service skills.

If you are the right candidate, please apply now! We’d love to hear from you.