Food and Beverage Team Member

Food and Beverage Team Member

Job : AM15049
Branch: The Caledonian Edinburgh
Location: The Caledonian, Edinburgh
Salary/Benefits: £12.21 Per Hour + Exclusive Benefits
Contract type: Permanent
Hours: Full Time, 40 Hours Per Week
Posted date: 15/12/2025
Closing date: 15/01/2026

The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West­end of Princes Street, this former Victorian railway hotel nestles in the shadow of Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site. We are delighted to celebrate The Caledonian’s 120th anniversary in Scotland’s capital, proudly celebrating and sharing its stories, anecdotes and memories throughout the hotel and beyond.

We would love for you to embark on the journey to our next chapter, The Caley Way!

As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.

• Hourly Rate of £12.21
• Free and healthy meals when on duty
• 50% off our Food & Beverage Venues – The Court & Caley Bar
• Discounted use of Leisure Facilities
• Stays in our hotels at discounted prices
• Go Hilton Recognition Platform
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&Cs apply
• 28 days of Annual Leave, increasing with long service
• Flexibility to purchase additional holiday days
• Pension enrolment
• We can coach, train and develop you to help find your passion – whether it is exploring your first role or your next step in the exciting world of hospitality!

At the prestigious Edinburgh Caledonian Hotel, we pride ourselves on delivering outstanding service, elegance and an unforgettable experience for our guests. As a Food & Beverage Operative, you will be a key member of our team, ensuring that our service standards meet the highest expectations.

Your role will involve supporting various areas of food and beverage service, including the Bar, Restaurant, Breakfast, Room Service and Conference & Events, contributing to the smooth running of each outlet and ensuring a seamless, memorable experience for our guests.

• Guest Interaction & Service:
  Warmly welcome guests, engage with them courteously and attend to their needs with professionalism and care, ensuring each interaction reflects our brand values.
• Operational Support:
  Efficiently support the team across all service areas, from bar to restaurant and beyond, ensuring the seamless delivery of food and beverages to our guests, adhering to the highest standards of service.
• Guest Satisfaction:
  Respond promptly and efficiently to customer queries and requests, taking ownership of any concerns or complaints with a proactive and solution‑oriented approach, always striving for guest satisfaction.
• Communication:
  Maintain an open line of communication with both the kitchen and guests, ensuring clear and concise information exchange to guarantee smooth service delivery.
• Team
  
  Collaboration:
  
  Work cohesively within a dynamic team, ensuring a positive and cooperative work environment, and assist colleagues in delivering exceptional customer service, especially during high‑demand periods.
• Product Knowledge:
  Develop and maintain a comprehensive understanding of the hotel’s offerings, including food, beverage and facilities, in order to provide guests with informed recommendations and details.
• Time & Task Management:
  Demonstrate strong organisational skills by managing multiple tasks and working under pressure without compromising on quality or service standards.

• Passion for Service: A genuine passion for hospitality, with a focus on delivering exceptional customer experiences and consistently going above and beyond to delight guests.
• Profe…