Receptionist, Hospitality ​/ Hotel ​/ Catering

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A fantastic opportunity for a Receptionist to join our team at Kimpton Charlotte Square on a Full‑Time contract.

You will earn £12.60 per hour – equal to £26,208.00 salary
.

Check out our Instagram page @kimptoncharlottesquare for a glimpse into our everyday.

Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay. Welcoming locals to relax in our Garden area (a must visit), experiencing mouth‑watering food in BABA restaurant, or guests from far and wide being pampered in our state‑of‑the‑art Spa – we cover it all.

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies – which means global opportunities.
• Complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and Inter Continental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Wagestream – a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Meals whilst on duty.
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated).
• Enhanced Family Leave (you can ask more details at the interview).
• Mental Health First Aiders on Duty and access to Employee Assistance Programs.
• Taxi subsidy for shifts starting/ending between 23:00‑06:00.
• We provide every employee company sick pay and life insurance.
• Amazing discounts for our hotels and restaurants around the world.
• Discounts from over 15,000 stores – all the way from retail to cinema.
• Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme.

• Checking in and out our guests, dealing with any queries or complaints, welcoming our guests to the city and interacting with them to encourage them to join our loyalty program.
• Providing special experiences and recognising our loyal IHG One Rewards members.

• Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5
  * Hotel is beneficial.
• Confident working on Hotel systems, experience working with Opera specifically is a big plus.
• Drive to produce results – we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.
• A warm and authentic personality, with a can‑do attitude and commitment to service.
• Overall, you will be willing to work within our team to embrace our service and delight our guests.

Here, you will have space to:

• Be yourself – bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as a Receptionist
!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.