Front Office Manager, Fraser Suites

Front Office Manager – Fraser Suites Edinburgh

Location:

EH1 | Contract Type:
Full-time | Competitive Salary + Excellent Benefits

Join an award-winning property in the heart of Edinburgh's historic Royal Mile! Fraser Suites Edinburgh delivers exceptional hospitality in one of the city's most iconic locations, combining luxury and character to offer guests an unforgettable experience. We are looking for a passionate Front Office Manager to lead our team and help create those memorable moments.

• Award Winning Property:
  Be part of a team that represents excellence in hospitality.
• Authentic, Positive Culture:
  We value collaboration, respect, and real connections. Our people‑first approach means your growth matters as much as ours.
• Perks & Benefits:
  Competitive salary, staff discounts worldwide, training and development opportunities, and a supportive environment that champions internal progression.
• Unbeatable
  
  Location:
  
  Work in the heart of Edinburgh’s Royal Mile, surrounded by history, culture, and vibrant city life.

As Front Office Manager, you’ll be the face of Fraser Suites Edinburgh, ensuring every guest feels welcome and cared for. Your responsibilities include:

• Lead and inspire the Front Office team to deliver exceptional service.
• Oversee daily operations, ensuring smooth check‑ins, check‑outs, and guest satisfaction.
• Handle guest feedback with professionalism and care.
• Collaborate with housekeeping and maintenance to maintain our high standards.
• Uphold company policies and security requirements while fostering a warm, service‑oriented environment.

• Proven experience in a similar leadership role within hospitality.
• Strong communication and problem‑solving skills.
• A hands‑on attitude with attention to detail.
• Passion for creating memorable guest experiences.
• Eligibility to work in the UK.

In addition to competitive rates of pay, we offer:

• Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high‑street shops, experiences, holidays and more.
• Cycle‑to‑work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1,500 for getting friends a job.
• Uniforms are provided.
• We have Wellness & National Campaign Days which promote and encourage different activities throughout the year.
• We partner with Wagestream, giving instant access to your pay as it’s earned.
• We are passionate about wellbeing and mental health, with fully qualified Mental Health First Aiders in each property.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
• Additional day off for your birthday.

• Bonus Plan based on clear and transparent KPI’s.
• Life Assurance.

• 100% of our electricity is generated using renewable energy.
• We recycle, have removed single‑use plastic from our day‑to‑day operation, and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations.
• We have moved to a chemical‑free cleaning system in our properties with an enzyme‑based eco‑friendly system for apartment kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Frasers Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.