Site Duty Manager – Boutique Capsule Hostel

Leadership Role

We’re looking for a Duty Manager who’s ready to take full ownership of our Rose Street site during their shift. This is your chance to make The Loft your own, under the guidance of our General and Assistant Managers, while creating a space you’re proud of and guests love.

• Be the leader on site, ensuring smooth operations and a welcoming atmosphere.
• Deliver exceptional guest experiences—from seamless check-ins to making late arrivals feel cared for.
• Keep housekeeping standards high and maintain a tidy, inviting environment.
• Handle admin tasks for our busier sister site, The Court.
• Bring energy and creativity to guest interactions, including hosting memorable events.
• Make sure every detail counts—because the basics done brilliantly make all the difference.

This role is perfect for someone who thrives on independence, loves hospitality, and wants to create unforgettable stays for every guest.

CODE offers high‑quality accommodation through a mix of private double rooms and multi‑share Pod bedrooms in a capsule hotel setting. Our Royal Mile site, opened in 2019, has 200+ beds and social areas all designed to the highest standards in a historic setting. Our original site on Rose Street has consistently been one of the top‑rated accommodations in Edinburgh for seven years running.

You’re the one who makes it happen.
As the duty manager you guide the team, solve problems on the fly, and keep standards high. When you're on shift, you're the one that sets the tone and drives the experience.

Experience preferred in leading teams and managing shifts to ensure smooth daily operations across multiple service areas, including reception, coffee service, and food & beverage delivery. Proven ability to coordinate staff, maintain high service standards, and respond effectively to dynamic operational needs.

• Passionate about hospitality and guest experience
• Confident in leading a team and taking ownership on shift
• Professional, reliable, and self‑motivated
• Flexible and hands‑on, with a willingness to jump in wherever needed

As a Duty Manager you will:

• Act as the lead on shift, leading by example and ensuring smooth operations
• Support, motivate, and guide the team to deliver excellence in service and standards
• Take responsibility for health & safety, guest satisfaction, and operational checklists during your shift
• Resolve issues confidently and efficiently, ensuring every guest leaves happy

• Welcome and look after our guests
• Manage check‑ins, check‑outs, and reservations
• Lead Food & Beverage service (including barista coffee, bar work, food running, and upselling)
• Support and oversee events and guest activities
• Ensure accurate reporting (logbooks, payments, lost property, maintenance requests)

• Supervise and support the housekeeping team to maintain the highest standards of cleanliness
• Help with linen management, room turnaround, and communal area standards
• Ensure the property is safe, secure, and well maintained
• Report maintenance issues and guest feedback promptly

💼 Grow With Us – Development That Makes a Difference

• 📈 Personal Development Plans—Every team member gets access to a tailored development plan designed to help you achieve your goals—whether you want to climb the ladder, pivot into a new role, or sharpen your skills.
• 🌱 Growth Mindset Culture—We embrace curiosity and continuous learning. You’ll be encouraged to take initiative, try new things, and learn from every experience. Mistakes? They’re stepping stones to success.
• 🚀 Career Progression Opportunities—From internal promotions to cross‑functional moves, we’re all about unlocking your potential. Many of our leaders started on the front line—and we’ll support you in doing the same.
• 🎓 Learning & Training Access—We offer on‑the‑job training, leadership coaching, and access to external learning opportunities, so you’re always one step ahead.
• 🌟 Be Recognised—We celebrate success—loudly. Standout team members are recognised regularly, and every 6 months one CoDE star wins a fully‑paid trip to explore another city.
• 🏨 Free…