HR Operations Coordinator

About The Role

The HR Operations Coordinator provides broad HR shared services support across the employee lifecycle for 2,000+ employees, combining core HRSC activity with more complex co-ordination and query resolution. The role operates within a busy HR shared services environment, where strong process discipline, system confidence, attention to detail, and effective tracking are essential to delivering a high-quality service, while helping to maintain service continuity, improve processes, and support the successful embedding of new workflows.

• Manage and process contractual changes across the employee lifecycle for existing employees, including amendments, variations, and complex employment arrangements, ensuring accuracy and compliance with policy and legislation
• Oversee onboarding progress, using regular check-ins and shared tracking to keep pre-employment requirements, documentation, and employee set-up on track
• Manage Skilled Worker visa and sponsorship activity for existing employees, while maintaining broader right to work compliance and taking appropriate action where required
• Manage offboarding and exit processes, ensuring all documentation, systems, payroll, and communications are completed accurately and on time
• Manage family leave processes, including maternity, paternity, adoption, shared parental leave, and related changes, ensuring employees and managers receive clear guidance and that documentation, payroll inputs, and system updates are completed accurately and on time
• Manage third-party employment and salary reference requests, alongside internal employee requests for travel or other verification letters, ensuring information is provided accurately, confidentially, and in line with company policy and data protection requirements
• Provide accurate and timely payroll inputs, including changes to pay, allowances, and deductions, to support monthly payroll processing
• Support the Payroll and Benefits Lead with the administration of flexible benefits and annual enrolment activity
• Take ownership of shared HR inboxes, trackers, and workflow tools, using judgement to monitor incoming work, identify priorities, plan follow-up activity, and keep tasks moving through to resolution
• Respond to HR enquiries relating to policy, process, benefits, and administration, providing tailored guidance, identifying appropriate solutions, and ensuring resolution through collaboration or escalation where needed
• Maintain and update employee records in the HRIS, ensuring data accuracy, integrity, and compliance with data protection requirements
• Facilitate purchase orders and invoice processing for HR Operations, liaising with Finance to ensure timely and accurate transactions, and maintaining tracking to support budget monitoring and reporting
• Contribute to the continuous improvement of HR processes, documentation, controls, and service delivery standards
• Support the implementation and embedding of new HR systems and tools, including testing, training, and user support.
• Collaborate across HR teams to ensure seamless and joined-up service delivery across the employee lifecycle

You are an experienced and solutions-focused HR colleague with a strong foundation in HR operations or shared services. You are confident managing a broad range of employee lifecycle activity, including onboarding, contractual changes, offboarding, and other compliance-led processes, and understand the standards, pace, and judgement needed to deliver consistently in a busy environment.

You hold, or are working towards, a CIPD Level 3 qualification, or have gained equivalent experience through hands-on involvement in HR operations. You learn new processes and systems quickly, understand the legal, policy, and internal process context behind HR activity, and are organised and detail-focused in the way you manage work, track activity, and maintain accurate records.

You are confident working with HR systems, payroll-related processes, shared inboxes, trackers, and digital tools, and you take pride in providing clear guidance to employees, managers, and colleagues. You are proactive in the way you manage work, comfortable identifying what needs attention, prioritising activity, scheduling follow-up, and keeping work moving without needing close day-to-day direction. Comfortable operating independently while working as part of a collaborative team, you understand how actions in one area can affect wider processes and outcomes, and you contribute positively to continuous improvement in the way work gets done.

• Proven experience working in HR operations, HR shared services, or a similar administrative HR environment, with the confidence to manage a varied workload across the employee lifecycle
• Experience managing a broad range of employee lifecycle activity, including onboarding, contractual changes, and offboarding, with a clear understanding of the standards, accuracy, and pace required in a busy HR environment
• Experience…