Site Reliability Engineer; Backshift

Location: Edinburgh, Scotland, United Kingdom

Salary: Not disclosed

We’re Dayshape—an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform is helping organisations to achieve extraordinary results.

Our platform stands apart as the only solution that combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams—we're helping our customers build strong organisations and careers for the long term.

Why our customers love Dayshape:

• We help professional firms optimise margins and increase revenue, unlocking access to more profitable work.
• We provide complete operational visibility today and the tools to confidently predict tomorrow.
• We empower firms to become the places where top talent wants to work - and the best clients want to work with.

Recognised as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years and more recently as the Enterprise Digital Tech Business of the Year at the 2024 Scotland

IS awards, we’ve consistently proven our ability to innovate and deliver real impact—and we’re always looking for like-minded people to join us.

At Dayshape, our purpose is to improve people's working lives, and our culture is an important driving force in helping us to do just that. We're a friendly, inclusive, and ambitious team—driven by our values and a shared commitment to success. If you’re ready to join a fast-growing, high-impact company that’s reimagining resource management, then let’s talk.

As we grow and more customers are adopting our platform, we are scaling up to meet the demand. This means more automation of our infrastructure and deployments as well as accurate health monitoring through all our clients, both new and old.

The person in this role will join the Site Reliability Engineering team (SRE). This team is transitioning away from a more traditional (client-facing) engineering model to develop a true SRE mindset and approach, alongside internal and external stakeholders.

This role is our second backshift SRE role and your role will be to help provide a service to our teams in other regions, particularly the United States. Therefore the roles requires someone who is a self-starter, happy to work between the hours of 1:30pm-10pm.

• Support customers by completing infrastructure operations support tasks and change requests.
• Become familiar with scheduling and coordinating team priorities via the SRE Kanban board.
• Contribute to automating or improving SRE activities
• Independently able to manage on-call scenarios, ensuring return of service promptly and escalating only in situations where there are wider implications to the company.
• Diagnose and triage escalated issues.
• Grow your understanding of the various tools used to monitor the stability of our infrastructure estate and seek opportunities to develop this by implementing alerts and dashboards that aid the team.
• Actively contribute to the quality of the teams work by using common testing practices and providing good quality reviews on PR's.
• Contribute to feature development of SRE automation and self-service tools
• Develop knowledge and understanding of our infrastructure estate and software release processes so that you can help manage the estate and deploy new version releases.

Technical Skills

• Work will involve the following technologies:
• Tools
  - Jira, Git, Github
• Platforms
  - Azure Technologies used by our application, Azure monitoring, alerting and dashboarding Azure Devops

There is lots of scope for growth within this role (and the company overall). Somebody who is a great fit for this role will already have experience in an SRE role, or be an establish software engineer keen to move into the SRE space. As this is a backshift role, you will need to be a self-starter, happy to work between the hours of 2:00pm-10:30pm.

• Working closely with others…