Implementation Engineer

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Let’s transform the business of healthcare! At The Craneware Group, we are dedicated to empowering our customers with industry-defining insights that pave the way for a brighter future.

If you are an energetic, forward-thinking individual with a passion for innovation, we invite you to join our thriving team of more than 750 dedicated professionals. Together, we’ll fuel the expansion of our SaaS platform and develop cutting-edge applications that redefine the healthcare landscape.

The Craneware Group supports a flexible work environment as well as a collaborative and teamwork focused atmosphere. Employees will be expected to work a hybrid working arrangement spending 40% of their time per month in the Tanfield office – approx 2 days per week.

We are seeking an Implementation Engineer who will deliver exceptional customer service throughout software and services implementation for new and existing clients.

• Managing and resolving software queries across multiple channels to enhance customer experience
• Escalating complex issues to management for timely resolution
• Identifying customer needs for seamless software implementation and long-term success
• Documenting progress and sharing knowledge to improve internal processes
• Allocating customers to ensure satisfaction with software and services
• Building relationships to identify customer references and success stories
• Maintaining expertise in Craneware Group products and sharing insights with the team
• Completing remote installations for colleagues and customers to ensure end-user satisfaction
• Discovering the best implementation model in partnership with Customer Success teams
• Documenting all new or updated customer configurations in CRM and JIRA

• Proficiency in healthcare operations and familiarity with TCG’s products and services
• Working knowledge of SQL and database principles
• 1–3 years of relevant professional experience
• Strong customer focus and commitment to delivering excellent service
• Basic SQL skills for troubleshooting and solution development
• Effective risk assessment and problem-solving abilities
• Ability to resolve issues promptly and perform basic data analysis
• Excellent written and verbal communication skills
• Attentive to detail and quality in all tasks
• Strong time management and organizational skills
• Experience with data extraction, integration, and validation
• Collaborative approach to working with team members and clients

Associate

Full-time

Engineering, Information Technology, and Design

Hospitals and Health Care