Onsite IT Support Engineer; Early Career

Overview

Tetra Tech is seeking an IT Support Engineer to support our onsite team in Scotland. Location preference is Glasgow, but we are open to discussing working in Edinburgh for the right candidate. Flexible working opportunities, including part-time roles, to ensure a balance of family and work life. This is an onsite office-based role supporting six offices in Scotland (Glasgow, Edinburgh, Aberdeen) with travel of approximately 25%.

A full driving licence is required. This role will be a standalone IT role for our offices in Scotland (~300 staff) and is part of a larger UK IT team of 20 people, with support, career advancement, and team collaboration available.

• Providing onsite support to assigned offices, working with business stakeholders to proactively improve IT systems and support.
• Diagnose and fix hardware, software, and network problems for users.
• Manage and deliver site-related projects, initiatives, and office moves.
• Serve as service desk escalation point for assigned offices.
• Contribute to projects as required relating to new technologies or office requirements.
• Prioritise the workload and communicate well with colleagues on agreed deadlines.
• Resolve tickets escalated to onsite support and reduce tickets to the service desk through proactive support and management of systems in assigned offices.
• Actively contribute to problem management and knowledge transfer.
• Work closely with the Service Desk to feedback on support calls and ongoing issues and manage their resolution within the Service Level Agreement.
• Liaise with and update users on the progress and resolution of their issues.
• Proactively identify repetitive work and report this back to the line manager with possible solutions for automation or improved efficiencies.

• A clear, concise and friendly people manner is essential as you will be in person 1st line support.
• Good attention to detail – identifying small issues that could lead to larger system issues.
• Excellent communication and customer service skills.
• Experience in working independently and as part of a team.
• Ability to work under pressure and prioritise own workload effectively in the context of conflicting priorities and work on own initiative.
• Experience in service desk or IT support role.
• Good knowledge of Windows operating systems.
• Full driving licence.
• Experience with Team Viewer, SCCM, Active Directory, Azure or ITSM Ticket Management Tools would be advantageous.

Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in 550 locations around the world. Our reputation rests on the technical expertise and talent of more than 25,000 employees who are working together to provide smart, scalable solutions for challenging projects. We are committed to improving lives through our projects and have a broad global footprint.

The perks of working at Tetra Tech include comprehensive and market-competitive benefits, flexibility and commitment to work/life balance, a collaborative team atmosphere, and ongoing professional growth opportunities.

Tetra Tech is an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, military status, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.

Edinburgh, Scotland, United Kingdom