Migration Technician

Overview

Responsible for executing device lifecycle activities, including migrations, upgrades, and user support, ensuring smooth transitions and minimal disruption to business operations.

• Perform laptop builds, imaging, and configuration for Windows and Mac devices.
• Execute Windows OS migrations, including troubleshooting during and post-migration.
• Support VDI (Virtual Desktop Infrastructure) and DaaS (Desktop as a Service) migration processes.
• Assist with cloud-based application deployments and ensure compatibility during migrations.
• Contact users to confirm migration details and assist with manual data transfers (e.g., mapped drives, Outlook signatures).
• Manage inventory and coordinate with mailroom for device logistics.
• Escalate technical issues promptly and maintain accurate records in Service Now/Management Studio.
• Leveraging Management Studio (migration tool), to provide transparency on migration progress.
• Collaborate with planners and report progress or blockers during daily stand-ups.
• Perform other tasks as required.

• Strong technical knowledge of Windows OS migrations, hardware builds, and cloud technologies.
• Familiarity with VDI/DaaS platforms and migration best practices.
• Ability to work independently and adapt in a fast-paced environment.
• Excellent communication and customer service skills.
• Experience with tools like Tec Toolbar, Citrix Director, VMware vSphere, and MS Teams.
• Familiarity with Windows 10/11 upgrade processes, VDI/DaaS strategies, and cloud migration frameworks.
• Proficiency in Service Now and workflow visualization tools.

What’s next: It’s best to apply today. In case you need further information, just send us a message at  and we’ll be happy to assist!