Customer Data Analyst - Professional Services

About us

We’re Dayshape—an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform is helping organisations to achieve extraordinary results.

Our platform stands apart as the only solution that combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams—we're helping our customers build strong organisations and careers for the long term.

Why our customers love Dayshape:

• We help professional firms optimise margins and increase revenue, unlocking access to more profitable work.

• We provide complete operational visibility today and the tools to confidently predict tomorrow.

• We empower firms to become the places where top talent wants to work - and the best clients want to work with.

Recognised as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years and more recently as the Enterprise Digital Tech Business of the Year at the 2024 Scotland

IS awards, we’ve consistently proven our ability to innovate and deliver real impact—and we’re always looking for like-minded people to join us.

At Dayshape, our purpose is to improve people's working lives, and our culture is an important driving force in helping us to do just that. We're a friendly, inclusive, and ambitious team—driven by our values and a shared commitment to success. If you’re ready to join a fast-growing, high-impact company that’s reimagining resource management, then let’s talk.

Dayshape is a single product company, and the Product department interfaces with almost every other Dayshape team including Engineering, Sales, Marketing, Customer Success, Professional Services and Support. As a Customer Data Analyst you will work closely with these departments to help deliver the data and insights that Dayshape and our customers need to be successful.

This role will focus on understanding our customers behaviours, needs and outcomes, helping us to strengthen adoption, retention and value delivery. You will work closely with our existing Product Data Analyst, who focuses on product usage and feature performance. Together you will form a complementary partnership and will work as a team to support each other.

You will be deep diving into Dayshape’s customers use of the Dayshape application and uncovering insights regarding their business performance to drive customer success and growth strategies. Sharing those insights via intuitive dashboards and reports will be a core part of your responsibilities.

• Work alongside our Product Data Analyst and in partnership with our engineering colleagues to extend our Dayshape analytics solution

• Work with Product and Engineering team members to develop the mechanisms to obtain customer analytics.

• Partner with Dayshape customer facing teams, in particular Customer Success, and take the lead on creating, developing and maintaining customer-facing reports, dashboards and insights identifying trends, risks and opportunities that inform proactive engagement and intervention strategies and that enhance customer adoption, satisfaction and renewals.

• Connect with stakeholders and customers and deliver presentations on the narrative of the data

• Help identify opportunities to improve the customer experience, streamline service delivery and optimise outcomes through data-led recommendations.

• Collaborate with internal teams to turn data insights into product and business improvements through helping to identify opportunities to improve product performance and customer experience.

• Support Marketing and Sales departments with relevant data which can translate into marketable messaging, differentiators and unique value propositions.

• Assist in the development of KPIs across the breadth, depth, usability, frequency and sentiment measurements of Dayshape to help drive underlying performance analysis.

• You have a proven track record in data analytics,…