Senior Customer Deployment Specialist

Senior Customer Deployment Specialist

Location:

UK (Remote with occasional travel to UK & Europe)
Sector:
Healthcare / Medical Technology / AI

About the Company

Our Med Tech client helps healthcare organisations unlock the value of AI by providing access to a broad portfolio of market-leading imaging and operational AI solutions through a proven, enterprise-grade technology platform.
Seamlessly integrated into existing clinical systems, the platform simplifies the deployment, management, and scaling of both third-party and custom AI applications-reducing implementation time, cost, and ongoing operational overhead for healthcare providers.

The Role

The Senior Customer Deployment Specialist plays a critical role within the Customer Operations function, leading complex customer implementations and accelerating adoption of the platform across clinical environments.
This is a hands-on, customer-facing position requiring deep technical expertise in healthcare IT, clinical system integration, and cloud infrastructure. You will own deployments end-to-end, working closely with clinical, technical, and non-technical stakeholders to ensure high-quality, secure, and timely delivery.

Key Responsibilities

Software Deployment & Configuration

Lead complex platform and third-party application deployments from initiation through post-implementation review

Configure and optimise deployments to meet performance, security, and customer-specific requirements

Champion deployment best practices aligned with regulatory, quality, and compliance standards

Architecture & Technical Leadership

Design and oversee enterprise healthcare IT architectures integrating PACS, RIS, EMR, AI solutions, and cloud-native services

Lead implementation of HL7 v2 and DICOM workflows, with future expansion to FHIR standards

Share deployment learnings with Solution Architects to continuously improve delivery standards

Technical Stakeholder Engagement

Work closely with customers and partners to gather technical and integration requirements

Act as a trusted subject matter expert, building confidence through clear technical guidance

Platform Management

Maintain and support Windows Server and Linux-based systems, ensuring platform stability, performance, and security

Healthcare Data Standards & Integration

Enable seamless data exchange between imaging modalities, hospital systems, and external partners using DICOM and HL7 v2

Interoperability & Web Services

Implement APIs and web services to support interoperability across healthcare systems

Tooling & Scripting

Develop and maintain scripts (Python, Bash, Power Shell) for automation, monitoring, and integration

Create and improve internal tooling to enhance deployment consistency, efficiency, and security

Troubleshooting

Respond rapidly to system issues, conduct root cause analysis, and implement corrective actions

Collaboration & Mentorship

Partner with Product, Engineering, and Customer Success teams to influence deployment readiness

Mentor junior team members and promote a culture of continuous improvement

Documentation & Compliance

Maintain detailed technical and deployment documentation

Adhere to all information security and acceptable use policies

Essential Experience & Qualifications

Significant experience in Healthcare IT, including enterprise software implementation

Degree in Computer Science, Software Engineering, or equivalent industry experience

Proven leadership delivering large-scale, complex deployments

Strong understanding of clinical workflows and system integration

Experience deploying software in virtualised environments (VMware, Hyper-V)

Technical Expertise

Microsoft Technologies

Expert-level Windows Server (2016+), Active Directory, scripting, and security
Linux Technologies

Expert-level Linux (Ubuntu, Red Hat, CentOS) including scripting and security

Strong experience configuring GPU resources in virtualised environments
Containers

Deep experience deploying Dockerised applications using Docker and Docker Compose
Healthcare Standards

Strong knowledge of DICOM, HL7 v2, VNA, PACS, and RIS systems
Web Services & APIs

RESTful services, XML, JSON
Cloud Infrastructure

Hands-on experience with AWS, Azure, or GCP (VMs, networking, security, storage)
Networking & Security

Solid understanding of networking, firewalls, VPNs, and healthcare data security

Experience working in regulated industries

Desirable

Cloud certifications (AWS, Azure, or GCP)

Kubernetes deployment and operations experience

Integration engines (e.g. Mirth, Rhapsody)

Infrastructure as Code (Terraform, ARM, Bicep)

Configuration management and monitoring tools

Personal Attributes

Strong ownership mindset with the ability to drive delivery independently

Excellent communication and stakeholder management skills

Structured, analytical, and detail-oriented approach

Collaborative, curious, and committed to continuous learning

Comfortable managing multiple projects and priorities
Deployments are primarily remote, with occasional travel to customer sites in the UK and Europe (historically limited)