Technical Account Manager

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Edinburgh preferred (London / Remote considered)

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Enterprise SaaS | Client Delivery | Technical Relationship Management

A high-growth enterprise SaaS business is hiring a Technical Account Manager to support a portfolio of complex, high-value clients operating in regulated and high-stakes environments.

This role is ideal for someone who enjoys being the technical anchor for customers — combining product knowledge, service delivery, and relationship management to ensure long-term success and retention.

The platform supports critical workflows where reliability, security, and precision are essential. Customers are sophisticated, highly engaged, and expect a trusted technical partner — not just reactive support.

You’ll work closely with senior internal stakeholders and act as a bridge between customers, technical teams, and commercial functions, helping clients get the most value from a complex SaaS product.

• Acting as the primary technical contact for a set of enterprise customers
• Supporting account plans, customer health, and long-term engagement
• Helping customers optimise usage, configuration, and adoption
• Managing technical queries and escalations, coordinating internal teams as needed
• Contributing to service improvements and product feedback loops
• Supporting expansion opportunities through strong technical credibility

This is a hands-on role where attention to detail, ownership, and calm problem-solving matter.

• Experience in a technical, customer-facing role within a SaaS business
• Strong stakeholder management skills with enterprise or institutional clients
• Comfortable discussing integrations, configurations, and SaaS platforms at a practical level
• Able to translate technical detail into clear, customer-facing outcomes
  
  Organised, proactive, and confident working across multiple teams
• Background in complex, regulated, or professional‑services environments is beneficial

• Enterprise customers with long‑term relationships and high engagement
• A trusted, senior‑facing role with real influence on customer experience
• Collaborative culture across product, engineering, and commercial teams
• Flexible working model with an Edinburgh preference