Enterprise Desktop Support Engineer

Overview

The Position

We’re looking for an Enterprise Desktop Support Engineer to join our internal IT team and support employees across Fan Duel Group. This role sits within our Enterprise Technology function and plays a key part in keeping our teams productive, connected, and supported in a fast-moving environment.

You’ll work closely with colleagues across the business, providing hands-on IT support for end-user devices, applications, and systems.
Depending on your experience, the role can range from supporting day-to-day IT operations through to owning more complex issues, providing 2nd line support, and contributing to IT projects. What matters most is a customer-first mindset, a willingness to learn, and a passion for delivering a great support experience.

• Provide Tier 1 and Tier 2 IT support for desktops, laptops, mobile devices, and common business applications

• Support employee onboarding and offboarding, including device setup and access coordination

• Troubleshoot hardware, software, and access-related issues, escalating where appropriate

• Assist with the deployment, tracking, and inventory management of IT assets

• Support meetings, trainings, and company events, including AV and equipment setup

• Follow documented IT processes, procedures, and security guidelines

• Contribute to continuous improvement of IT support processes and documentation

• Open to candidates at entry-level through senior level
  , with responsibilities aligned to experience
• Experience in an IT support, service desk, or customer-facing technical role OR a recent graduate with a relevant degree or strong interest in IT support

• Strong communication skills and a collaborative, team-focused approach

• A problem-solving mindset with attention to detail and a willingness to learn

• Comfortable supporting end-user devices, operating systems, and business applications

• Experience supporting macOS environments is a strong plus

• Willingness to work on site 3-5 days per week (Edinburgh)

• Interesting work - working in a fast-paced and ever-changing industry, new problems and exciting solutions are never too far away. There are always opportunities to learn new skills and broaden your horizons
• A sense of achievement - Our teams own their own software and when that awesome new feature ships to users and the positive feedback starts rolling in, you can feel really proud of what you and your team created
• Personal development - clear and defined career pathways for every role at every level, a supportive manager, loads of learning opportunities and even 10% of your time to dedicate to your learning.
• Belonging - everyone at Fan Duel works for each other, we win together, make mistakes together and have lots of fun doing it.
• Trust - A trusting work environment where productivity is valued above all else, giving you autonomy and ownership of your time and work
• Great financial package - Including salary, bonus, pension, private healthcare, share save scheme, flexible working & holiday policy along with a number of other benefits.

Fan Duel Group is the premier mobile gaming company in the United States and Canada. Fan Duel Group consists of a portfolio of leading brands across mobile wagering including:
America’s #1 Sports book, Fan Duel Sports book; its leading iGaming platform, Fan Duel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, Fan Duel Racing; and its daily fantasy sports product.

In addition, Fan Duel Group operates Fan Duel TV, its broadly distributed linear cable television network and Fan Duel TV+, its leading direct-to-consumer OTT platform. Fan Duel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

Fan Duel Group is a subsidiary of Flutter Entertainment, the world s largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock…