Helpdesk Technician

Overview

IT Helpdesk Technician (1–3 Years’ Experience) — Edinburgh/Hybrid — Up to £35,000

We’re looking for a motivated and customer-focused IT Helpdesk Technician to join our growing team. This is a great opportunity for someone with 1–3 years of helpdesk experience who is keen to develop their technical skills and progress their career in IT.

You’ll be the first point of contact for IT support, providing friendly and efficient technical assistance to users across the business. You’ll troubleshoot issues, resolve incidents remotely, and escalate where necessary, all while delivering excellent customer service.

• Provide first-line and second-line IT support to end users
• Troubleshoot hardware, software, and network-related issues
• Support Windows desktops, laptops, and mobile devices
• Use remote support tools to diagnose and resolve issues
• Maintain accurate records of incidents and requests
• Follow IT security policies and best practices

• 1–3years’ experience working in an IT helpdesk or support role
• Understanding/knowledge of network fundamentals (LAN/WAN, Wi-Fi, DNS, DHCP)
• Technical knowledge of Windows operating systems (Windows 11)
• Technical knowledge of mobile operating systems (Apple iOS / Android)
• Experience using remote support tools such as Team Viewer
• Strong communication skills with the ability to explain technical issues clearly

• Understanding or knowledge of Microsoft Azure and Office 365
• Experience or familiarity with Microsoft Intune
• Knowledge of IT security standards such as ISO 27001 and Cyber Essentials
• Experience with Microsoft Bit Locker

• A supportive team environment
• Opportunities to learn and develop new skills
• Exposure to modern Microsoft technologies
• Career progression for the right candidate

If you’re passionate about IT, enjoy helping people, and want to grow your technical expertise, we’d love to hear from you.

Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.