IT Support Analyst

Overview

IT Support Analyst Edinburgh Competitive Salary + Exceptional Benefits

Join one of Scotland s leading Microsoft Partners and take your career to the next level.

Quorum is one of the largest Microsoft Partners in Scotland and a Microsoft Direct Cloud Solutions Provider (CSP). We’re expanding our award-winning Managed Services team and are looking for passionate, talented IT Support Analysts to help us deliver world-class service to our diverse range of clients.

If you eat, breathe, and sleep technology and want to work with a company that will fully support your professional growth, this could be the perfect role for you.

Quorum is an employee-owned Scottish success story. Our expertise spans:

• Microsoft Modern Workplace
• Azure Cloud Adoption & Migration
• Data Platform
• Security & Identity
• Cloud Application Development

We work with major financial institutions, innovative SMEs, and everything in between. With strong values, a collaborative culture, and exceptionally low turnover, we’re proud to be recognised for our family-friendly, flexible working environment.

The Role: IT Support Analyst

As a key member of our Managed Services team, you’ll work across a wide range of Microsoft technologies, gaining hands-on experience in both cloud and on-prem environments. Expect variety, ownership, and opportunities to continually expand your skill set.

Your responsibilities will include:

• Resolving support requests from managed service clients using your own expertise and vendor resources
• Carrying out site visits on a rotational basis
• Proactively managing and responding to automated alerts
• Administering, maintaining, and troubleshooting Microsoft servers and desktops
• Delivering hands-on fixes, installations, upgrades, and patching
• Collaborating with Microsoft and other vendors for advanced troubleshooting and escalations

We want individuals who take pride in their work, own their tasks, and care about delivering outstanding service.

• Strong organisational skills with the ability to manage and update your ticket queue effectively
• A proactive mindset and willingness to drive improvements in efficiency and service delivery
• Experience with Microsoft technologies such as;
  Azure Administration, Teams Administration, Azure Virtual Desktop, Intune
• A current Microsoft certification or equivalent demonstrable knowledge
• Excellent communication skills, able to work with both technical and non-technical audiences
• Previous MSP experience (desirable)
• Experience in Legal or Financial Services environments (advantageous)

We don’t just say we value our people we prove it.

Our outstanding benefits package includes:

• Highly competitive salary
• Contributory pension
• Private healthcare
• Flexible holiday buy/sell options
• Home broadband covered
• Exceptional training & development opportunities
• Annual personal technical budget
• Opportunity to earn annual bonuses via Microsoft Accreditations

On top of all this, you’ll join a friendly, supportive team that genuinely cares about helping each other grow. Our culture is built on knowledge-sharing, collaboration, and flexibility.

If you’re looking for a role where you’ll be challenged, supported, and given the tools to continually advance your career, Quorum could be the perfect fit.

Apply today and become part of a team that’s shaping the future of Microsoft technologies in Scotland.