Business Analyst

This is a wonderful opportunity to join our Edinburgh-based Payments Team as a Business Analyst. You will collaborate with software engineers and business analysts around the world to build high-quality solutions to support our existing and future clients.

You will play an important role in helping our organisation to optimise payment processes, analyse and address customer issues and gather new requirements, while ensuring compliance with industry regulations. You will work closely with cross‑functional teams to develop solutions to meet market demands. Following Agile methodologies, you will also collaborate with product owners and software engineers to design, develop, test and maintain functionality within the team's remit.

• Evaluating and analysing payment processes to identify areas for improvement and efficiency.
• Understanding business requirements, translating them into payment solutions and documenting them in our internal tools (JIRA, Confluence, Service Request platform).
• Designing and building functionalities in collaboration with developers during implementation and testing phases of new features and bugfixes.
• Staying up‑to‑date on payment industry regulations and standards.
• Troubleshooting customer issues and internal requests, plus providing help resolving issues and answering questions. Managing client interaction during testing, overseeing bug fixing and potential change requests.