AI Practice & Innovation Lead

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Reports to:

Head of AI and Innovation

The AI Practice & Innovation Lead plays a pivotal role in shaping the future of M&G Life. This role exists to turn bold ideas into real outcomes
— orchestrating the teams, technology, and thinking that will transform how we serve our customers, strengthen our business, and unlock the full potential of AI across the organisation. Acting as the operational heartbeat
of the AI & Innovation function, this leader ensures that our strategy becomes reality, our standards stay high, and our people feel empowered to innovate with confidence and purpose.

The The Role: The M&G Life business has an ambitious strategy for growth that encompasses the creation of a broader range of investment solutions, enhances customer access to our products, and expands our distribution capability while delivering value through advice.

The ability to achieve our strategic goals and build a future-ready business relies on a coherent, integrated digital, data & AI strategy bolstered by robust governance processes.

The AI Practice & Innovation Lead is an important role working closely with and reporting directly into the Head of AI and Innovation acting as an operational deputy, empowered to make day‑to‑day operational and design decisions. The role will be responsible for orchestrating cross‑pod governance, work intake prioritisation, and standards across the AI & Innovation function. Other responsibilities include managing the workflow, leading engagement with stakeholders and technical resources, and acts as the primary point of contact for day‑to‑day engagement with the technology community.

This role will also play a vital part in supporting the AI & Innovation strategy. This strategy will support the overall digital, data & AI objectives, cover all aspects of the Life business, and drive business transformation through innovation.

• Lead cross‑pod governance, work intake, prioritisation, and standards to ensure coherent and efficient operation of the AI & Innovation function.
• Oversee day‑to‑day workflow, ensuring high quality delivery and smooth coordination across all AI pods.
• Act as the primary escalation point and operational deputy to the Head of AI & Innovation, maintaining continuity of leadership.
• Develop and maintain delivery roadmaps, driving continuous improvement and ensuring alignment with business objectives.

• Provide architectural leadership across AI initiatives, establishing and maintaining standards, patterns, and platforms.
• Guide solution design and technical decisions, ensuring alignment to enterprise technology strategy and value creation.
• Oversee strategic technology areas, including LLMs, agentic AI, AI‑powered decision systems, and responsible AI practices.

• Mentor and support Product Managers, Product Owners, and AI Leads to build a high performing, consistent practice across teams.
• Champion capability development, embedding best practice and fostering a strong professional community.
• Drive engagement, adoption, and cultural uplift across the organisation through communication and enablement.

• Act as the primary point of contact for the technology community, building strong relationships with Group Technology, business stakeholders, and external…