Systems Development Manager Hybrid

Job reference 332726
Systems Development Manager - Edinburgh/Hybrid
Salary: £45,944, with 25 days annual leave + bank holidays, and a company pension scheme with highly competitive contribution rates
Permanent, Full time
Royal Mail Edinburgh / The first 12 weeks will be in at Royal Mail Edinburgh then reducing to a hybrid 3 days in office working arrangement

• Act as key link between Epicor and service management teams, ensuring KPIs are met
• Manage incidents across platforms and ensure prompt resolution
• Oversee daily administration tasks across Epicor and other associated systems
• Lead change development and test processes, acting as second‑line support
• Manage monthly release cycles and attend CAB where required
• Coordinate annual Epicor upgrade processes
• Manage EDI onboarding and partner testing
• Monitor key system interfaces and performance, escalating issues
• Assess change requests and determine system design approaches
• Maintain system documentation (ICDs, test cases, process maps, etc.)
• Ensure GDPR and data protection compliance
• Manage reporting development and maintenance
• Drive ongoing process improvements and efficiency savings
• Manage a team of 3 including a developer, software tester, and systems analyst

• Excellent written and verbal communication
• Strong programming skills preferred (C#, JavaScript, VBA, SQL)
• Experience with data analytics
• ISTQB testing qualification or equivalent strongly preferred
• ITIL qualification or equivalent strongly preferred
• Ability to perform detailed analytics and manage complex queries
• Skilled in stakeholder management with senior leaders

The next stage of the selection process will be a face‑to‑face or virtual interview consisting of competency‑based and role‑specific questions.

• Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers – more than 800 offers to help you save on groceries, days out, holidays and household bills* (available only to permanent employees)
• Supportive and generous company sick pay
• Your Wellbeing – 24/7 access to services and tools to help you get the most out of life (physical, mental, financial, social support and advice. It’s free, and it’s for everyone)

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals, including members of the armed forces community, cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process and are happy to provide adjustments to support you during the hiring process.

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Closing Date:
Please note, this advert may close early if the appropriate number of applications has been reached.